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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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This is my first time booking with eDreams and I found the overall experience very simple and straight forward.
I recently booked a flight through a third party company Jetcost and eDreams was the provider of the airline tickets. First things first I booked the flights and I received two different airline tickets with different gate information. After arriving at the airport my flight was delayed and gate was changed due to storm but I never received any updates from the airline. After contacting the airline they issued me a refund but guess what? The issues refund went onto an unknown Mastercard that wasn't mine. I explained to the airline that this was not my card and also disputed charges for a company called eDreams. Avoid this company and third party companies to avoid the scams. Book directly with airline.
Very help full & good service. I recommend any one i had good experience with e dreams
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Have not ravelled yet once I arrive home I will get you my feedback but things so far are excellent
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Easy navigation, quick to receive booking details via email, hopefully if problems arise, they will be quick to respond and helpful too
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
My experience with eDreams was very satisfying I got my flight booked very quickly
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I found the site to be a little bit confusing...after my purchase, I received a note from United Airlines informing me that my BASIC ECONOMY fare had certain restrictions...HOWEVER I accepted the upgrade options on the eDream site for the upgrades and completed my purchase...not sure why United told me I had the BASIC ECONOMY FARE...It wasn't an issue buying the seats on my flight segments directly through the United Airline page. I will say the fares on the eDream site were significantly LOWER than on ANY of the usual travel sites have booked through in the past. Overall I would say I will come back next time I am traveling by Air.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It's the first that Ian travelling with your company I believe that all the best
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was very easy to select the flight and finish all the procedures so quick.
It's my first time but it's very good experience dears
Easy and effective, and appropriate looks forward to flying
Everything went well I just have to enjoy it now I look forward to booking again
I am not particular happy because I found out that edreams charged me extra 80 USD for the same flight tickets I can get from Transavia website.
I will not use edreams anymore and will alert my friends and family about this over pricing.
I tried to book with BA directly, however, eDreams intervened without my request. I continued with eDreams as I could not switch back to BA on my mobile. Though it ended well - I received confirmation of my flight promptly.
So far good. I'm looking forward for our trip. First time to try this eDreams.
Encontré una reserva económica y me fue bien, espero ver que las demás ofertas sean económicas y seguras
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team