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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Since 2021 October they never gave me money back. 28 000 RR for cancelled flight despite of so many calls and contacts
Very happy with the service im very pleased. It is cheap and fast.
Very easy to truck and to get info through eDreams
Booking was relatively simple. Just confusing when it came to adding luggage but I finally worked through it.
Demoro casi un día la confirmación de la reserva de un vuelo x la empresa Tarom.
The purchase was easy to make with different options for the customer. I recommend using this provider.
Very good easy to learn and get your own shop in short time
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good but I have not been able to select our seats which is highly unusual as I have always been abe to select the seats.
Glitch on app says my flight booking is still processing. Had to contact customer services a couple of times to make sure everything is okay. Seems to be. We will see.
Todo muy fácil para comprar mis pasajes. Claro y seguro con una asistencia post compra muy buena
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
At the ticket line Spirit customer relations people were not that friendly or helpful had to wait in line for a long time had to make a change birthday month was wrong got it all worked out flight okay have a nice day
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I booked a Spirit flight through eDreams. Was pretty sure that with Spirit, you have to pay for a carry-on bag (I googled and found I was correct. On the booking page there was a section that said "add check-in bags"--not "add checked bags," which is what it turned out to mean (I suspect this is on purpose to get people to pay for the more expensive thing). I had to call Spirit customer service to confirm that the section was for checked bags, not carry-ons, which also meant that there was no way to reserve a carry-on bag on the site. This led to multiple rounds on the phone with Spirit, none of which ended with me getting my carry-on reserved. I still don't, and will have to try again with Spirit, if I have time, because there is no way to do this on the site.
Okay experience, opted for the prime membership to get discount.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Rápido, confiable, con todo lo necesario para hacer una reservacion!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Fast easy good price great location from my house would book again
It was an experience. I thought it will hard to find the price for a reasonable ticket but edreams made it happened.
That's was a wonderful experience I had Nice and easy everything so perfect I unjoy it definitely used it again thank you so very much see you soon
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team