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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Better than all options given to me by other competitors.
As soon as I booked my fight I got my confirmation email. Swift and informative.
Extended hotel reservation through edreams, other reservation was made through different provider, but hotel never received my reservation. They gave me 2 days to stay while trying to figure out with edreams issue but edreams failed and I had to pay for 2 past days directly to hotel and book the rest with other provider. Now edreams not returning my money to me and dont want to reimburse for 2 nights while I was waiting.
Highly recommend using eDreams to assist with upcoming and future booking.
Was a great deal but I did not like that I could not get my boarding passes for my connecting flight
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I received my booking successfully and my experience for using eDreams was great l would recommend eDreams for family and friends
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I wanted to find a cheap plane ticket to take a trip to California and Edreams helped me with a ticket.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I have been refused not to travel with British Airways i asked them what is the reason they told me this is not your passport i stayed two night with out no hotel no food no drink this is an acceptable.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The prices are good. But for some reason I was told (in an email) that my trip included a Carry-on bag. However, the airline contacted me directly saying that I only have a Handbag... So, I had to purchase the Carry-on with Sky Airlines... that process with the airline is not easy (still on it). But to be fair, that story has nothing to do with eDreams, just the airline itself.
The process was swift, straightforward and clear to understand. Only the process of paying is a little bit creepy. I mean, I didn't even get a prompt for inputting my card's temporary password and the payment was already completed. No security in this regard, thus I'm scared of making any booking in the future using this platform...thank you
Your site felt like walking through a third world market where starving kids are trying to sell you things at every step. Felt like I needed to take a shower after my purchase. The Prime sale was the most annoying--finding out that the expected price depends on purchasing Prime. Yuck!
I originally thought eDreams was charging more than booking directly with the airline but I was mistaken. Extra charges initially came up on my credit card but the pending charges eventually were resolved and the final price was what i was expecting.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team