On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Easy navigate, and got a better deal then before. Best rates and options of airlines to go with.
I had to book last minute and used edreams and it helped so well.? Thank you
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I like booking on eDreams, because there is a broad selection of good fares, and the process to select them is straightforward. What I am less enthusiastic about (and always warn my friends for) is the gauntlet of extras I have to run before getting to the final booking and payment page. It would be great if my eDreams profile would contain a set of pre-selections for all these extras, so they won't be paraded in front of me again and again.
My booking has still not been processed. I'm a bit concerned
I need to contact eDreams. May i use my ticket EWR to Las Vagas for a ticket Las Vagas to Denver. I was double booked on the first flight
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booking was convenient. My aim was to book directly with PAL. I didn't realize I was booking with edreams until after everything was done. Will provide a more detailed feedback about my experience later.
So far so good. Just waiting for the issuance of my E-ticket. Also, there should be a toll-free phone number for customer service
The service was fast and easy to navigate and I was able to complete transactions on a timely manner.
Dear Sulaiman J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
I would like to make reclamation due to the fact that price for my ticket was 329,48 ( tickets: 228,48 + 101 for extra 25 kg baggages) indtead of $ 434,86 that were debited in my bank account
My booking process was real quick and easy.However, in the payment process i was directed to pay through paypal.i got stock for awhile because i dont have paypal.Succesfully i was able to book myself and my two friends.I have received the booking confirmation instantly.
The processing time was too long everything else was ok
Sin comentarios por el momento,asta que agá el viaje les tendré comentarios por el momento no puedo darles mi opinión
Haven't taken the flight yet.so far so good. Flight details were sent rather quickly.
Very easy to book online. Fast response through emails regarding return flight booking confirmation.
Not too difficult though too many offers make me feel marketing bombed.
All information is sent to me immediately. We will see how the trip goes.
Better than all options given to me by other competitors.
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team