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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Overwhelmingly pushy in trying to sell stuff. Not very professional.
Love the discount prices and the incentives will use again if out of curiosity in reference to hotel bookings and fight travel
Achei complicado para entender, pois eu pensei que estava comprando o bllhete diretamente com a Compania Aérea.
La app excelente en búsquedas y los precios prime, posibilidad de acceder a los mismos.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Confusing. Not clear. No clear info. Avoid if possible, no customer service
You NEVER buy for them, THEY ARE TYPICAL FRAUDULENTS with incapable agents, This is a despicable company(bunch of scammers) and would never recommend to anyone!I have lost my money, I tried to buy tickets with no success and they got my money without any notification even though their site had shown me that purchase did not take place. Afterwards, I found out that I have been charged and they contact them and ask why they never contact me to let me know that I have been charge but there are not tickets, they apologized and ever since they always tell me that I will get money within 3 days. Guess what, I did not receive anything and every agent says the same to me, '' DO NOT WORRY YOU WILL GET YOUR REFUND WITHIN 5 DAYS''
It was easy to find out about the flights.good scose and good price for the next I will try your site for sure
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience was awesome and I would surely use eDreams again to book my flight
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thanks for helping it's good and I want to know how many kg I have because when I go i have 30kg but I don't know how many kg when I come back when I come back from mardin to Manchester thanks
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Satisfactory. Quick transaction. Payment smooth with easy instructions.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The booking was okay. It's just they didn't have ways to navigate through the Caribbean countries on the app.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The worst ever booking agency,scammers!Before getting your money great service when it comes to get refund I am so sorry!even I payed for reqiesting refund it seems it is just forclucking the button to request money.Do not dream getting your money back noting at alll!
EDreams did a good job of providing an affordable flight. The process went smoothly and I would recommend the site to others.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Have not received invoice yet. Was not able to pay for checked baggage yet. Otherwise happy. It seems that everything takes 48 hours or more for you to receive confirmations.
I did not receive any confirmation and the survey option is misleading. I had to go to Iberia site to make sure that I got seats assigned.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am very satisfied with your work, first class professionals, thank you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team