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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I've used eDreams three times now to book tickets to Japan, and they've always offered an easy-to-use and search system to help me find the times I need. I'm impressed that the flights I find are always non-stop or with few layovers, and get me to Tokyo at a reasonable time to make hotel check-in.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I booked and paid £833.84 for a return ticket from London heathrow leaving in November 2023 and returning early January 2024 I received confirmation for the return ticket only but not for the outbound. I therefore phoned a number listed on several occasions for the missing ticket to be sorted but no joy. I tried sending emails but no luck there either. I was blocked, I GOT A MESSAGE SAYING "MESSAGE NOT DELIVERED "have contacted my bank about a refund and the case is being investigated.
Every good service easy I will recommend to all family and friends
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
So I'm edreams prime member. Bought ticket last minute ticket flying to London from Tel Aviv, they took the money but never issued my boarding pass therefore the airline didn't have any seats left. Shame on this type of third party company. Don't ever use them. Time wasters, impossible to reach them via the app, you can talk to a robot that doesn't transfer the message to anyone just goes in circles.
This is the first time I have booked a flighted with eDreams. After reading some bad and some good reviews. I always like to experience my own thoughts. I havnt actually been in the flight as yet so I really can not make a comment on the actual flight ect. But up to now with my booking details and everything it has all gone smoothly. I will make a review when I return in October
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good like good like good like beautiful beautiful beautiful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I signed up to edreams prime by accident and now when I go to my account I don't see the option to cancel. This is really bad
Dear Jas J.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
I booked two tickets and they advertised at a lower price then the airlines. Once I booked the tickets I get an email from the Airline that my tickets are booked that price with another charge from eDreams for $110.
For no reason instead of getting cheaper price tickets. I got charged $90 more then advertised at check out price. DO NOT BOOK WITH EDREAMS! PERIOD.
Once only used I never heard about this company was good
Dear Hagar G.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service
The app is clear and instructive. It can be easily used
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Hi. I just find easy to buy online in this website so I like it
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Det är första gången jag beställer genom er. Det gick bra.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I thought it was pretty easy to book (tho I haven't yet printed tickets of yet)as I'm not that good on internet
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a connecting route fr LHR via Frankfurt to Nairobi, but on reaching Frankfurt the plane broke down and flight cancelled, then without explanation myself was booked to go through India and then on going to check in to India desk the staff said that I needed to have vaccination cert. I was stranded at the airport, although they finally booked me in an hotel my journey took me two days to reach Nairobi.
The booking transaction was smooth and easy to go through, especially where we needed multi airports on one round trip.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Easy to use and quick to do. Great experience and would definitely use again.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team