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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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I am Ashka kodnani kubavat. I had a awful experience with edreams.
I booked flights for my grandparents from mumbai to london via Paris, Air France was the website.
I checked plenty of connections but in every connection they had written transit visa is required.
However, for this connection it was written that change of plane, that's it. Nothing else.
It was double the amount from other tickets, which gave me a clue that it's just change of plane and no visa requirements or self transfer written so I went for the booking.
Later I came to know that we need transit visa for that as well.
I requested them so many times to help me with this. But they agreed to change the booking. I talked to the superivor Raj, but he could not help more and gave me a rate of 712 pounds for change in the tickets. I had already paid 2900 approx for the booking for 3 people.
Later he told me to check them in app and book ahead.
I did check on the app the same dates and that showed me 457 pounds.
There was a discrepancy in their prices by phone and by app.
I booked from the app and I got a confirmation email that it's being resolved, however after sometime the app stopped showing the update.
Hence I called them again but they mentioned that they have not received my change of flight request.
What a fraud they are. I sent them all the screenshots as a proof.
I requested again for the change from my app, but again they could not confirm the same.
Now they tell me to wait for their technical team call.
Horrible service,
Frauding people with keeping tickets as change of plane. And the app does not do the work or give them any intimation.
Also, the prices on app and their phone is different as if people are putting the extra money in their pockets.
Thank you for service. I've to remarks:
1. I can't manage my booking and may be it's issue of Opera browser;
2. Nino is my wife which for I've bought ticket to Geneva and my name is Vakhtang Lomjaria which was in correspondence and than replaced by Nino mistakenly by you. Thank you.
I've also question. While I'm making deals during prime membership. Will they remain after expiration or cancelation after free trail?
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Clear pricing and quick turn around made booking straightforward
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My account was involved in a fraud from your agency. I received a debit of R******* from my account to your agency that I didn't issue nor approved. I emailed your agency seeking for an explanation but never received any.
Easy to access and very informative, there are more features to select.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a flexible ticket with this agency, thinking that I would be able to change my flight easily if I needed to. However, when I tried to do that, they gave me a lot of problems and charged me way more than they promised. They never gave me my money back or tried to help me. I talked with many agents by phone and chat, but they were all rude and unprofessional. They lied to me and wasted my time. This is the worst booking agency I have ever dealt with. Do not book with them, they are a scam. They do not care about their customers at all. They only care about taking your money and giving you nothing in return. Stay away from them!
My bag was lost coming into Dublin, recovered mid morning Sept 12 late. Causing me to miss my second flight.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I searched with eDreams for my flight back to Australia and can recomend them to anyone looking for a holiday or booking flyghts.I´m happy with the fast service they provided for my request.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good service and fast reply. Convenient and efficient
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Hi, we arrived at the airport and I encountered a phenomenon that I have not encountered until now. I fly a lot, I got to the check-in position, they asked me to pay for a suitcase for the plane, that's fine, after that they also asked me to pay for carry-on, which is already included in the ticket! I want you to address this matter urgently!
Great efficient and easy booking and journey successful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Bought tickets via eDreams for flights on SriwijayaAir
The airline canceled the flights.
EDreams unable to get refund from the airline, despite eDreams claim to fight for refunds
They now are asking me to fight for a refund. This is as simple as it gets...yet eDeams have given up.
It seems the airlines that they deal with consider eDreams a loke
I have booked a ticket from Casablanca airport from you on Airfrance, you have not sent me the ticket confirmation since the day I have booked, you have left me lost there fighting for ticket to fly due to the earthquake that happened in Morocco.
I do know you already have bad reviews but on occasions like this, do not take the money if you are not able to supply me with a ticket.
It's so perfect and very convenience for those who are travelling
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was convenient without any difficulty when following the step of booking for the ticket to London especially with British Airways.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
För nuvarande är lätt och snabb att boka. Jaghoppas kommer inga ändringar sedan.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy process but was a little surprised to have to pay extra for all seats in the booking
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I didn't have any problems with the ticket auntil now, my trip is in two months, I hope will be the same
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team