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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Tutto ok intuitivo e veloce nessun problema riscontrato nel primo viaggio effettuato lo scorso marzo
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience was a positive one and I felt I was given a lot of useful information. There were lots of opportunities to 'add on' the only down side was feeling the time pressure to commit.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Never ever use this website they are scammers.they took my money all even my flight was canceled then they refused to give refund...plz dont use it
Good overall but it's annoying that when searching and trying to sift thru the best deals it keeps timing out and then goes up in cost.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very easy to book my flight and I'll use it again. Only thing is don't know baggage. How much are bags and what is free?
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The best experience, fast confirmation and sending of reservation codes! I recommend
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The entire process was good. However, we had a day delay which for we asked for a refund from the airline company.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Great website to use will use it for more purchases
Easy to navigate great site can't complain... Well recommended
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
EDreams makes booking so easy and prices are among the cheapest
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Its my first time to use eDreams flights, so l have no enough experience.
DearTsungirirai K.,
We’d just like to thank you for taking the time to write this review. Every bit of feedback like this does so much to help us out! We’re very grateful for customers like you and hope you stick with us for years to come!
Sincerely,
Customer Service"
Payment difficulty due to non acceptability of card
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Excellent service. When i booked my ticket then after some i received my confirmation. In here my payment is save. I bought one offer.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
You are crinminal organization that should be shut down and CEO should end up in jail! You are selling to the people insurance, that cannot be claimed back, since you are using chat bots and having non existing customer service! So basically you are waiting for people to give up and stop trying to claim their refund. THIS IS CALLED THEFT AND PEOPLE WHO STEAL FROM OTHER PEOPLE (in this case Edreams stealing from their own customers) SHOULD FACE LEGAL CONSEQUENCES! YOU SHOULD BE ASHAMED!
I went through each of the steps opting for the cheapest flight deal - no luggage, no insurance, no seat selection etc. But then towards the end of all this I was forced to agree to a prime account to get the flight deal that was on display at the beginning. Of course I can cancel the prime account, but cancelling subscriptions can be easily overlooked and then money is wasted for nothing. I would prefer not to have the hassle. I think eDreams needs to make it clear from the onset that the cheapest deal comes with a prime account subscription with them.
Booking is easy, looking forward for flight, then give review
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was fast and easy. Thank you for your services! Will definitely use it again
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I am still waiting for invoice... I wass suppose to receive it on my email
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team