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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Good service. Easy to use and straightforward. Got the flight I wanted so all is good
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Super lako brzo jednostvano neverovatna cena. Potvrda je stigla jako brzo te nisam morao dugo da cekam
Apart from having to identify with Ryan Air due to eDreams not being a registered third party with them... the booking process was simple and smoothe.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Received booking confirmation and link to input travel info in a timely manner.
My flight was delayed and I was aware of this 30 minutes or so prior to receiving the delay notification.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am happy with information I received from your company.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
A great apps, and everyone should be searching Flights with Edreams, this is where you should find a cheapest flight.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Searching online with dreams is very helpful and there are a discount for every ticket.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booking a flight at a good price was made easy. I am 81 years old and not too tech savvy so thank you for sorting this out for me.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Easy to book my flight through this company. A good price offered.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was a Smooth and easy booking experience, and I always enjoy travelling with edreams.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
At first a little hard to get going then I got more confident like I said so far good
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Almost made me loose my flight. First all ok and I'm on holidays and after I get and email that didn't go and that I might have to go to my bank to free the money. First time booking on eDreams and first time this ever happened. Then you send on the email a discount code because of the trouble that doesn't work. Never again
So booking the flight was no problem. I am use to booking all inclusive holiday. So when i just needed a flight i was shocked to discover not only has the process changed, but all the add ons. So here's a question- when did planes start charging people for the seat? Surely when you book your flight the price paid includes your seat, except if you want a premium seat you pay extra. ( me no like it)
I have bad experience with this company!
Lousy service!
I don`t trust this company.
Best to stay away!
The reference number for my flight is wrong causing me lots of problems and anger!
Wonderful experience easy to use and up to date updates keep it up
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
It was easy, straight forward and clear I continue using this site and i will encourage my friends to follw me
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team