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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have booked and made the payment already. But I didnt receive the ticket yet for Bangkok to Cambodia
Never again will I book with Edreams. Advertising a hotel as 4 star, when by EU standards it wouldn't even rate as a 2 star, is highway robbery! Edreams should verify what it is advertising.
Me and my best friend tried to buy plane tickets to visit our other friend in tampa. We found no troubles in buying the tickets, as they were reasonably priced and the website was easy to manage. About a month later we both experienced our cards being frozen due to fraud alerts. As it turned out edreams will automatically set you up for a 60 day trial and after that will charge your account $60 a month. We both called edreams to cancel the subscription and got access to our cards again. Mind you the phone call for edreams was a Miami florida zip code. About a week later, our cards froze again due to another fraud alert, but this time was from a Walmart in Miami florida. Never again will I be wasting my time and money on this cheap janky website. Do not trust them with any card info.
My flight was good and everything is alright but one thing i have only one ticket I'm still waiting for my return ticket i didn't receive
Super, I liked everything very much. The first time I ordered a ticket, everything worked out.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Prices are not attractive at all!
This is not the first time I'm sending this review.
A prime member not worth paying
It was plain sailing and relatively easy to complete the booking
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Charged me money for prime which I didn't ask for $#*! you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Bileti almak kolay oldu. Müşteri hizmetleri numaranız var mı bilmiyorum. Türkçe müşteri desteği de sağlarsanız daha iyi olur bence
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Because my case hasn't been solved, I will not stop
That company is a big scam, I have never had in my life a problem with any company
Reference number *******139
Sometimes you get lost because the app asks some options that increase the ticket price
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's very comfortable to travel with eDreams. The team is very helpful.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I bought the ticket from Edinburgh to Hamburg in the shortest time and at the best price from this site.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I purchased a flight which amounted to $1,101.94 I recognized it was the wrong dates 1 hour after the purchase. Immediately called to cancel. I called on the 20th of August, after 14 days I realized I had not been refunded. I called back on the 14th of September. No one had actually cancelled my flight, and I was told it would receive my refund between 5 and 10 days.
I re-cancelled my flight on the 14th of September when I realized no one had submitted the correct paperwork. I've called 5 times now, and they can not provide the ARN# to show the transaction being sent back to my account. This has been the worst experience through a booking site, and recommend everyone shy away from using eDreams in the future.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Very satisfied with service and I near future im pretty sure that I will use same company's at the same time I will recommend this company to my friends including my family
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team