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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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It was cheap, easy but maybe put more details about the bookings next time.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I had a very good experience with eDreams, as their service was prompt, transparent, and very helpful.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Hassle free,i can recommend this site yo my friends because it is easy as 1,2,3
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I had a problem when it came to paying. The announced PRIME price was 50,53 Euro but total price was the REGULAR fare: 74,62 Euro! Only when I used my friend's PC, I could book the ticket for the prime price!
Efficient search and completion. That's all that needs to be said
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I needed to buy a good value, last minute ticket to Washington. My previous experience with third party agents was not very good, but eDreams was excellent. Easy to book process, the price was fair, the additional luggage costs were straightforward and there were no glitches or unpleasant surprises.
All went well.
I was a long time customer of eDreams and always booked my tickets there, I have already discovered the first shortcomings:
1. Raises the prices in the app and through the browser history.
2. raise the prices during the booking! No matter how fast you are, the price often increases by 10-20% without reason! Of course, the prices never go down;)
3. Then add 10-20% to the price that was originally quoted, depending on the payment method.
As long as you are lucky and don't have to rely on "support", everything is fine. Unfortunately, I had to change or cancel my flight once. The "support" is absolutely not accommodating, they just asked me to cancel without refund. Absolutely inflexible and not customer oriented.
I can only recommend everyone to book conventionally, there you have no price games and a much better customer service!
It was very quick and convenient. Very painless, no issues. Got my booking confirmation very quickly. Could not complain at all about any thing. At this point I'm just trying to hit the minimum word count.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
If you give a phone number which is 0207 or 0208 is easier to get in touch with you to buy or reschedule our trip.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
They attracts you with discounts on flights and then they do not even let you do the online check in. You end up being charged at the airport to do it...just buy the tickets directly from the airline company.
Erg makkelijk om een goede rechtstreekse vlucht te vinden. Met een goede prijs
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
App makes searching for affordable flights easy, love how I can book, check in and get my boarding pass all in one place.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Very easy process and great follow-up. I always worry about scam websites so this was very trustworthy.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Booked a flight through eDreams and somehow they have subscribed to me and I've taken £59.99 from my account and I continuing to try and take money. I have found it impossible to even contact them so I'm warning anyone else to stay clear of them. I've had to block my card and get my BANK to investigate you've been warned.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience V easy to do…. My friends not so though and we got separated as they could not get on flight. V sad.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for the best service & price.
I hope you are doing more in the future.
Thanks again
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I had hope that by choosing eDreams I would not only get an affordable flight but experience a smooth process. Not the case. Ryan Air tells me that that eDreams was not authorized to sell me the ticket. Until I complete more online paperwork (which I don't understand and of course there is no way to talk to anyone at Ryan the way humans have communicated since the beginning of time) my flight isn't booked.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team