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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have not experienced my flight to say any thing about it.
We were very disappointed that edreams did not get a replacement flight from SOQ to CGK when Lion Air cancelled our flight - one segment of our booking with you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am waiting for a refund from more than 6 months. The unic answer is they are waiting for the company, but they are not doing anything for get my refund.
This is my first time interfacing with eDreams, and so far, I am experiencing good service.
The turn around time of response is good.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
So far so good. I've never used this company before this is my first time ever using them so we shall see until the day
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I found this site very easy to navigate and get everything done. Well done for a great experience.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
After I booked my flight schedule, the hotel reservation was automatically connected. I was happy to book all together so I also confirm the reservation of my Hotel. However, since my flight will arrive at 3:45 am in the morning, I could book early check-in instead of one day earlier reservation, which make me cost less. If you could update your website to consider this situation as an optional, it would be grateful for everyone.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I purchased 2 tickets for me and my wife to go to Buffalo to the wake and funeral of my nephew in Jamestown NY on October 5th 2023
At 11:53 pm they withthrew the amount the tickets were worth from my account at 6:15 they sent me a notice that my booking was canceled do to funds or technical issues.they froze my money and canceled our flight...in 2 days my nephew will be buried and thanks to them I will not be there for unfortunately my credit cards are in there limits and my bank account with little reserves for bills and other expenses for my wife is also getting operated in florida...they robbed me of a special time of me being next to my family in time of hurt and sorrow...please don't trust them to anything you plan...they care not for your need but there which is money. May God put his all mighty hands and destroy this agency that only continues to do wrong to its clients...thank you e dreams for ruining my chances to bury my nephew...I can not curse you for your opening your own doors to hell...
There are too many questions before closing, you try to sell more and more services
Great services on app combined deals on flights and hotels. Top service with chat on WhatsApp
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I tried several hours to cancel but didn't get anywhere online or with the chat. The chat
Even said it didn't understand English!
The next day I link opened alright, it with 20% penalty! Lousy service
Found the site easy to use, but once booked really not easy to arrange baggage/hold luggage. And it seems it is impossible to get an invoice.
Since you can't fly standing up or without any carry on, the flight price published is theoretical and nonrelevant...
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms and the membership fee is amortised after just a few bookings. So I would recommend prime membership to frequent travellers.
The booking platform works very well. Its main fault to me is that the only possible method of payment is by credit card.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have only booked the travel so far. Not completed it. But very happy with the booking process.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Price showing in the site lower but when finalize they put additional charge and way high.be carfule when you final purchase
I recommend the site for affordable flights my experience was great
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
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- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Fahimeh,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service