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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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So far the service is good the deals are good thank you
I found this application and I'm planning to use it in the future until the deals are good and the service is good
Making the reservation was easy. However, I did not wanted the annual membership at 7,00 euros monthly. I did not even see where I activated that, nor where I can cancel it. So that's the negative. But I like to make my futher reservations with Edreams. Thank you.
Easy to go through the flow and make the purchase, all went smoothly
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Booking my flights and check in easy. Thank you. Really good price sorted at short notice
Easy to use great choice cheap price recommend by my boss quick reply
Booking with eDreams was quick and easy, and made things simpler for us when flying.
My booking experience with eDreams was smooth and hassle-free.
The app was easy to navigate, and I found great deals quickly.
Customer service was responsive and helpful throughout the process.
I tried to use a $90 voucher i received from edreams and i ut the number in, it looked like it went through but the discount didnt show up on the confirmation email breakdown of all the charges. When i called customer support they said they couldnt do anything for me. A possibly scam?
During payment, pop up to inform that price is increase. To to pay additional money
It was very easy to make the reservations and make the payment using this platform!
My experience from New York to Atlanta was good but after I got to Atlanta my luggage had a missing bag and the process to report it was very difficult and after that I needed help to find the next area of transfer to the next flight the flight was delayed for more than 6 hours I did not receive a boarding pass for that flight so they had to verify that I belonged on the flight by this time I was tired and very hungry I am 65 years old this was very difficult to deal with all these issues
Dear Valerie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
On August 7th, I purchased a flight ticket through Kayak, managed by eDreams, to travel from Cancun to Tampa on August 9th. The flight was with Volaris but operated by Frontier. From the start, my name never appeared on the booking. I called eDreams customer service and they told me not to worry, claiming they would fix it and that I should wait until one hour before departure because "these airlines pass the booking at the last minute." This never happened—my name was never on the reservation, and I couldn't board the flight. When I requested a refund, they simply told me to contact the airline myself. This company takes no responsibility, offers zero customer support, and leaves customers stranded. Avoid eDreams at all costs. They are unreliable, unprofessional, and scam-like in the way they handle bookings. Do not trust this travel agency.
Dear Iveth,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
It was really easy to book the airtickets through eDreams online sevice. I have registered for the premium and got discount of 140 EUR. I will continue buying future flights with the same discount further.
Only thing price shows lower but after booking it charged more
Easy and prompt booking option that would not cost me a lot of money.
The customer service agent was so patient and polite He guided me through
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vince,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team