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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy and prompt booking option that would not cost me a lot of money.
The customer service agent was so patient and polite He guided me through
...
I was not able to perform the online check in on Arkia website 20 hours before my flight.
The response was one or more details is not matching.
Very good Good service, good way of talking, welcome But I missed my flat and I still haven't received the money for it.
Very easy to use, quick response, a lot of cheap options for travel insurance and refund claims. Best service thank you.
After booking air fares through a free trial of a Prime membership I tried to cancel the membership to avoid being charged, but that proved impossible. There is no option to unsubscribe online or through the app that I downloaded. I tried asking via a chat system - it didn't work. I dialed the international hotline and was put on hold for half an hour with nobody ever picking up. This looks like some sort of a scam that forces a paid membership on people.
Dear Gabriel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Suffered lots, did not charge on my Credit card Amex yet, hope it did work
5 tickets Catamarca from the 2/10 to 5/10
Cannot reserve the 4 w Drive..
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
EDream think of all the necessary information I need for my trip. Once the proper arrangements made you don't have to worry about nothing else.
I had to book last minute flights to a remote location. I got a great deal with Prime and was able to make tickets flexible for a reasonable price. It was not easy to change flights. I was unable to do ot online or in app. I had to call and wait. I just hope I don't have any delays or cancellations.
Great platform great prices love it so much. So good for traveling in Europe
Received prompt service and got me a value for money air ticket
It's quite easy to book flight, hotel, car or what ever do you need. Lots of options for choose.
Ras I see is very important this application for reservation of tickets of flight
… experience come with different moments and when I will have experience I will let you know …
Beside too many reminders were asked, the step to book for a flight ticket is very easy and user friendly.
Very easy and precise. Good selection of options. Easy completion
Everything is great just want to let you know I don't get my boarding passes so please email me that
I booked a Bucharest–Budapest trip through edemas in June 24. At checkout, the site automatically enrolled me in a membership I did not intend to obtain, and I did not see a clear consent prompt for this add-on. About USD 69.99 was charged to my card roughly one year later. I did not receive any email notification about the membership expiration or the upcoming charge. I notified the company and asked to cancel and refund, but they refused. I am disputing the charge with my card issuer and sharing this experience to warn other travelers and discourage this signup practice.
Dear Alan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Ich ehrlich Froh, bin mit euch sehr zufrieden will immer durch euch fliegen Danke
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Shimon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team