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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good, a little bit confusing, hard to cancel the membership plan, I think it's possible to make it easier to cancel online with couple of simple steps.
I haven't flown yet, but meanwhile I have received my flight details and seen that they exist in the airlines sites.
Very helpful on options for choices and professional presentations on different price options
Booking online went according to plan, just some issues with my card being accepted
They do not allow me to add the checked bag to my trip. I have no idea what to do
Easy booking, haven't yet checked in or flown but been a smooth process so far
I'm happy to use it and I advice to use it. Very good application
I was charged 100€ more and i didn't even receive the invoice
Dear Soroosh,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good service, but no need for follow-ups after having booked
The booking section kept reading that my email addresses did not match. They did.
Credit Card security codes were being badly mixed resulting hr booking attempt being cancelled.
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Very smooth and easy process. Very professional. I am pleased I used this platform.
So far the service is good the deals are good thank you
I found this application and I'm planning to use it in the future until the deals are good and the service is good
Making the reservation was easy. However, I did not wanted the annual membership at 7,00 euros monthly. I did not even see where I activated that, nor where I can cancel it. So that's the negative. But I like to make my futher reservations with Edreams. Thank you.
Easy to go through the flow and make the purchase, all went smoothly
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team