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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Ik heb goede ervaringen met e-dreams. Ook wat de prijzen betreft. Communicatie is ook correct
Quick easy no fuss... confirmation was quick...now I'm all set to holiday
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
U are a scammer edreams u take my refund from Cyprus airwais and u dont give it to me i have all proof and all mail so nobody trust this application
Dear Sarkisjoumaa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am always happy be with dreams and they do give excellent service
They are certainly not cheaper than any other booking sites! You get money off at your first booking but than usually more pricey than directly from the airline website or other similar online travel sites.
Dear Katalin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I need my ticket in pdf form by mail can you please send my ticket in pdf format through my mail
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
My experience using edreams has generally been very good and I have found some very good deals on flights whenever I have needed to travel. The only negative experience was that I once tried to book a flight that ended up not being confirmed and although I was refunded the money I had spent an amount of £68 was never returned to me for some reason and the most infuriating part of the experience is that there is never anyone to answer your queries whenever something goes wrong.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very easy booking and fast with more payment convenience. I would love to book again
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I like how friendly it is but the only thing I would like to add is that I planned to cancel another trip but never received an answer or said to contact airline and airline said to contact you.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I can't tell you all my experience without going on this travel
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy to book flights with and reasonable price. Flight times were good.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It was very easy,I found the desired ticket and was able to make a reservation right away.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Tried to pay. App hung. Tried various payment methods but still hung. Called for support. Advised me to do what I'd already tried. Couldn't take my order. I advised that if they couldn't resolve, I'd never do business with eDreams again. Support representative not interested.
Dear Richard,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It's nice to work, everything is in an accessible format
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good experience with app eDreams. The buy was easy and fast. The most important it was cheaper option.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team