On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Very confusing to book a ticket...because of all apps and ads...its no good...people make mistake.
Just did...very confusing to book a ticket...because of all apps and ads...its no good...people make mistake.
Still struggling with some check in issues.I received email saying update more details for check in. But when I click the link it goes back to square. I tried so many times nothing moving forward. Email I am receiving from e dreams. But could reach to a solution. Please check what exactly wrong with the check in. Cause I choose automatic check in by e dreams. Thanks
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Step by step guidance. Easy to make a booking. And very quick response for confirmation of booking.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Haven't used yet but looking forward to it as I'd like to travel more regularly.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I used a lop of app for booking tickets but that one calling eDreams is the best and easy to use
Amazing customer service, time conscious everything was done within a shortest time.
In my booking, I paid for automatic check in... Then asked for more details to complete check in... And still didn't receive... It would be better if you do things faster and don't let people waiting unnecessarily...
I m still waiting for my refund of £400 they promised in an email.l was made to believe that l will get my money back on the 22nd of November 2023 but l called they yesterday talking about it they blocked my calls. Be careful when dealing with them
Donald
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I bought flight tickets from Edreams.
My flights were cancelled by the Airline Company.
I must the get the refund trough Edreams.
I got a full refund of 342.90 USD from the Airline company
EDREAMs took from my money a service fee of 20% (68.51 USD)
If you think it is right continue doing business with Erdreams.
Dear David,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I should read this review before i booked a flight with them, worse customer service ever i had to face with them even though i had to hear from there supervisor badge nb 110 she said Go to Hell I am not $#*!ing helping you. I booked a one-way trip through eDreams they charged my credit card with $659 after 2 days of waiting for confirmation when i called them they told me i have to pay $400 more So, I asked them to cancel the booking and refund my money the supervisor told me they will not refund me full amount it will be $200 or something. The lady was so rude so unprofessional you will not gonna talk to her second time. If the supervisor behavior is this bad think how worse the employees will be. I strongly recommend not to book a trip with them.
Hi Miah,
We are very sorry that your customer service experience was not positive.
The way the interaction was handled did not match our quality standards, which are very important to us.
We have rechecked the case to verify that the quality standards have been respected in all other situations: we confirm that the request is ongoing and is being handled correctly.
As soon as we have a response, we will send you an email to the address you used to make your purchase.
We thank you for your patience and understanding.
Regards,
John
Easy to use site and process. App is also very useful for keeping track of itinerary.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good amazing service and really amazing customer service
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very easy service thank you - was online and easy to plan
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Felt hustled about having to join Prime.and then having only 3 moths before the subscription becomes payable. 1 year free would give more time ar a busy time of year.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I am not happy with the deal, the price jumped up significantly when I come to payment step. After finished transaction, I found that there still have lower price offer available in the website.
Dear Ly,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Flemming,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service