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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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EDreams must the one of the best company in airlines, is better than orders and eDreams is my choice and nice
It seems that you are very releable. I did not have any problems so far. I do believe that I will follow you in future.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was great and will do it again… I never did encounter a trouble…
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was smooth, just don t like the fact that we have to pay extra for each option so for a ticket which start at 1000 we end up at 1500.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
After spending hours on the phone with their customer service team, I am left feeling frustrated, ignored, and utterly disappointed.
I booked a trip to Israel through eDreams in September, with the expectation of a wonderful and safe vacation. However, when the conflict escalated in the region, I contacted eDreams to cancel my trip. To my astonishment, they informed me that they were unable to cancel my booking as the flight was still operational. Fair enough, I thought, as safety should always be a priority.
The real trouble began when the airline canceled my ticket due to the ongoing war. Believing that eDreams would provide the support I needed, I promptly contacted them to request a refund. To my dismay, their response was nothing short of appalling. They had the audacity to tell me that I needed to contact the airline for the refund, despite the fact that I had paid eDreams for the booking, not the airline.
It has now been 30 days since I first reached out to eDreams for assistance, and I have yet to receive any meaningful help or resolution to my problem. The complete lack of accountability and customer care from eDreams is truly shocking. It seems that they are quick to take your money but unwilling to provide any support when issues arise.
I find this level of service from eDreams to be entirely unacceptable. As a customer, I expected better communication, responsiveness, and assistance during a time of crisis. Instead, I have been met with indifference and a complete lack of willingness to address my concerns.
Dear Ketty,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
After travel would be better, we just finished reservation and still we have check in phase then flight itself..
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Good service, would like more choices. In general, I am happy.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Booked. Wanted to add a bag. Tried for two days to get a price... Still can not get an answer... Abismal
Dear Marc,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
You guys are way too aggressive for someone, who just would like to book a flight.
Dear Rene,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Very easy to book and the site very fast when I do booking flights, and also the rate very affordable unlike to other provider. Thank you e dreams.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Chose accomodation based on reviews on site yet horrified to find reviews on other sites of hotel were awful
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I really like the software because it's searches for the easiest way and cheapest so thank eDreams
When you try to click the prompts during the contact us service, the prompts don't work and creates a loop so that you actually never speak to anyone.
I opted for the 30 day trial for prime and now I would like to cancel and get my refund back. Cannot speak to an agent at all. Please help
Dear Fiona,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Please send to me the confirmation of booking with the change of passinger Kurt Patrick Andrist. He is a Man not a women. Thank you
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My eDreams experience has been a nightmare. I purchased the flexible dates option, paying an extra 200 EUR, only to be told by an agent that they couldn't make changes because the airline wouldn't allow it. It's outrageous that eDreams is peddling a product they can't deliver, leaving customers misled and frustrated. This is a clear case of false promises and passing the buck, and it's utterly unacceptable
Dear Lior,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
İt was nice trip good service
Could you please send me the payment invoice
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team