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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Quick and efficient.
But too many emails afterwards.
1) I got a 30-day free trial of their prime membership. Sent several requests to cancel it within 30 days, spoke with customer service, who promised me it would be cancelled. Nevertheless I got charged and after 2 months of complaints and promises of a refund, there is no refund.
2) customer service is Indian, with Indian standards, which means a lot of words, but no actions.
3) I booked a hotel, and it turned out that the hotel lacked some facilities that were listed in the description. I complained, and again, there is nothing except for lot of wordy useless explanations.
I do not recommend this web business.
Dear Andy,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
After booking a flight and paying the extra for me to have Flexible Flight Change Guarantee, I was given a total run around when it was time to use that benefit to rebook a flight. I kept having to chat online for hours just to be told that I will get a call. Waited days and eventually weeks just to get an email saying they can't reach me. Gave them alternative numbers many times and yet they keep having me wait. While chatting, I would be ignored for long periods of time and then get a cliche apology. EDreams need to retrain their reps and revise their customer support methods. You can't have a customer waiting for so long after you've gotten their money. I'm a frequent flyer but will NEVER use eDreams and would never recommend it to anyone!
Dear Benjamin,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Good price excellent easy to access discounts available
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Overall the booking was fairly easy despite the internet playing up a bit which was not eDreams fault
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My first time to book a ticket with edreams and it's good with my budget. I definitely book again in my next travel.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I've booked lots of trips! First time using this company and it turn in to a complete Disaster trip ended up being canceled due to all the run around with the trip times being changed multiple times! I purchased the coverage for all 8 tickets and when I called because of the flights being changed so many times I was told to call the airline because I would only get back 80% of my ticket value going to the airline they sent Edream all the money back but they didnt pay me back all the money that I should have gotten! Never again will I trust this company!
Dear Michelle,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I tried several time to book ticket with other company but the service was not good and the price as well
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I'm using more and more this site and I'm really satisfied.
The app is fast end also the result of the booking with the confirmations mails.
It's a good job
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I'd use this site again for future searches for air travel and although I didn't make use of it the information provided if one required hotel bookings, the list was quite comprehensive. I couldn't say about the car hire as I didn't look at it to be able to comment
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience was fantastic, the filling of the form, the paying system and the way I got my confirmation was very quick
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Standing in line for over an hour just to get a boarding pass is not what I want to do again. It should be possible to do it in a better way. Most often, they receive their boarding pass by email or mobile phone in good time.
Dear Pentti,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
My flight been canceled Miss my mothers funeral and nobody wants to talk to me about returning my money for a ticket they blamed the Lufthansa and Lufthansa blame them. It's been four months and I still didn't get my money back for the flight that's been canceled the worst website to buy tickets from.
Dear TZ,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Ma soovin kinnitust broneeringutele Tallinn- München 28.-29.11.2023 reisijatele
Tarmo Kajandi
Allar Kajandi
Martin Kajandi
Millegipärast on Tarmo kontol Allari nimi ja ma ei leia kõiki broneeringuid.
Supportiga ei saa ühendust, sest booking ID *******0834 olevat invalid
Dear Tarmo,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Smooth experience, quick response.I am also impress with the information flow and for sure I try again
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
We booked with e dreams because they found the best flights for us.
And the hotel we went to before covid.
Thankyou
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team