On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
Was cool. I just can't print the complete itinerary. Why haven't I received a pdf version?
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I am very satisfied with the trip from Stockholm to Paris in October 2023.
But November 12 th. 74,99 EUR has been withdrawn from my bank account!
Why? I dont understand.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I am very satisfied with your company. Thank you very much! I wish you more success in your work!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
First service I'm so happy with that I would like if they approve more when you use the app this is all my concern
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Thank you for being perfect and great, everything was easy and I got my flight easily and the support worked great, I hope you are always successful
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Love it, it was affordable with convenient times.!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I have booked a ticket from Dream for the first time. Going for the first time. Will be seen on the plane. How does he behave? If I have a good experience, I will tell you, thank you?
Dear Gulshan,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Providing all information needed. Thank you. I will share more info after my booking. Thank you!
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Easy and done quickly no problems through my sister in England
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
If you have the flights going without problem it's ok, but if something goes wrong they won't refund you even though according to travel companies law they have to.
My return flight was cancelled by airline. Airline claims they return the money but edreams doesn't want to refund me. They claim they didn't get confirmation from the airline. They ask me to contact the airline. I did so, the airline correspondent told me, if they cancel one part of the connection flight, the other part is cancelled automatically and according to travel laws this is known to travel agent, no confirmation letter is needed, yet she allowed me to send the chat transcript to edreams as the cancellation confirmation.
I have sent it to edreams, and since then I had many emails with edreams. They said they are working on it. It's been atleast a month. In a recent email from edreams they again wrote to me they didn't get confirmation from the airline. It's been half a month since the cancelled flight. We booked other flight and paid a lot for it. Still we are not getting refund for the cancelled flight from Edreams. They are just wasting time and trying to exhaust their customer so the customer give up the refund. Not to mention, one hires a middle man/ agent so they don't have to deal with all the beaurocracy, but here, edreams ask me to contact airline and get the confirmation while they, edreams, get the commission. This is a fraud.
Update February 2nd, 2024.
It's been two months since this company's reply to my post and I haven't yet recieved my refund. They still say they can't get any reply from Gulf Air. When I contacted Gulf Air, they say they did not get any request from Edreams. My friend who made a direct booking in Gulf Air for same day, got his refund, so obiously Edreams are lying. Also, when making booking Gulf Air replies them very quick, but when refunding it's taking them more than two months and still they still do not have reply from Gul Air.
Dear Joyce,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Время до покупки билетов:вылет 6:45 посадка 10:25. После покупки 18:45 - 22:25 Я покупал как утренний рейс. А получил вечерний!
Dear Ihor,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Good service for ticket booking, confirmation provide in mobile mass
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
The opportunity to get a one-month free trial on prime membership was great, for I discovered that prices are comparably lower than on other platforms.
The staff were friendly
Thank you eDreams
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Emmanuel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service