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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It is clear, easy to use, very colourful, lot of offers useful offers for travellers making your life much comfier.
EDreams got 5 stars for ease of booking and keeping me informed. However, they lost 3 stars because their sales pitch about getting 80% of your purchase price back if you cancel is nonsense as I found out when I had to call customer services because the chat bot doesn't have all the answers. It went rapidly downhill from there...
Dear Tracey,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
My flight was good, safe and comfortable.I don't have had any troubles while travelling.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It is good seevices! I manage to find every flight, that I need in a short time and I have no fificilties with the reservations at all. Thank you!
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Book a ticket in a few minute's hopefully everything goes well tomorrow and on time
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
It's a good experience.edreams is a very good site for buying air tickets.prices of ticket is very best
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It's correct and street ahead with high experience dealing perfect
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
After I booked the ticket from Mongolia to Hong Kong. I found out that they have made a mistake on my name. It has double my surname. So I message them to correct the mistakes.they requests this from the airline and came back negative. I called them and do it for me and they refuse to correct their mistake and hang up on me without further assisting me. I ended up cancelled my ticket and rebook it from other agency. I request a refund and it said it will take 3 months or more to refund partially to me. It was their mistake and I had to suffer and paid another ticket for my trip. I will never book from them again as they don't take responsibility to correct their own mistake.
Dear Keith,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I ordered a flight for 3 people via e-Dreams and payed around 1650 EURO. I also bought a flexible tickets and insurance so i will be protected and obviously paid a lot more for those additional services. My flight back was with Austrian airlines, and Austrian cancelled my flight back two weeks before the flight. Therefore i was forced to cancel my trip and asked eDreams for a full refund since the flight cancellation wasn't done by me and i have checked with several agencies in that case the customer receives a full refund no question ask or in the worst case a voucher for equivalent trip. To my surprise, i only received a very partial refund of 1085$ and eDreams despite numerous enquiries just said there is nothing to do and that's the airline decision. Reaching their customer service is a nightmare and the address on their website doesn't exist mail delivery failure. All my efforts to get some action in order to resolve this was met with the same short message, saying sorry the airline rejected your case. No proofs no explanations, no fighting on my behalf to receive fair compensation - nothing. At the end of the day when they took my money i was their customer, even when i purchased the more expensive tickets to ensure myself, but when something went wrong, they hide behind the airline and dismisses u, and leave you with unjust and frustration. I need to deal and find ways to contact the airlines on my own, and to fight for justice instead of eDreams. If you want reliable website, confidence, and good and fair service and to feel you have someone who will look out for you and not only after your money and then forgets about u - DO NOT BUY FROM eDREAMS.
Dear Itay,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
The process was a bit confusing and it took me a while to complete the reservation. IT was not clear on what the final price will be until the reservation was completed and it increased the initial price that I have saw
Dear Antoni,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Easy website, good price, no complications, completed in 10 mins.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
It was fast and easy to book my ticket thank you for being such an easy process
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Purchased a flight through E-dreams for my son from Luton to Cape Town South Africa with a transfer in Paris. When my son (a South Africa citizen) arrived at Luton he was told he could not travel as he needed a Schengen visa to walk across the transfer lounge in Charles De Gaulle airport. I had to cancel the flight to South Africa that cost me GBP453.00 and received a GBP9.13 refund?
Dear Ross,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Very good experience. It was amazing because in few minutes I could have my trip booked and on the morning everything was Ok.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My return flyt should be at 27/11 at time PM 9.55 why it change to time AM 5.50
Not acceptable pls return my money back or confirm my choose time
Dear Ali,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Most particular about refund process, it was very fast.
So helpful very clear in guidelines and explanation
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I was worried about booking a long haul flight, but found the whole process very easy to follow.all my confirmation sent within minutes giving peace of mind..
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Overall a good experience with only one drawback. I didn't think that I had to join prime to get the cheap fare otherwise I would've just got the normal price ticket other than that I would use eDreams again.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team