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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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To much information about offers making the whole experience difficult to negotiate. Cost of flight was £43 approx.but Easy Jet sent me an email quoting £85. Very confusing. £43 has been taken from my credit card so I guess that's the right amount after all.
It was a convenient process, easy and authentic. The experience was awesome!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The site was easy to navigate and each step was clear. The information was good and confirmation was prompt.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I didn't understand why I don't have one cabin baggage?
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Great Job. Very prompt in delivery. I'll recommend u any day. I'll now continue to use the page
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
TERRIBLE! Do not use their service! They even don't have a number to call them on the website! It's a quiz to get it!
They didn't send the full e-ticket information in their email which they have to send. Just confirmation #. So you have to double-check if you are in and get the full tickets from the airline itself! To reach them it's a quiz which can take 1 hour or more. Unprofessional service. And don't expect them to support you. They grabbed the money and left you alone!
Booking #*******402
Dear Dylan,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Ordering from abroad, all communication from airline was in Italian - quite unfamiliar to me and with limited internet connection/translate I almost missed the flight...
Dear Leiv,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
I made a booking and paid. Shortly after I recieved a booking reference. Less than 24 hours before my flight I come to find out that I have not recieved any confirmation. That is because EDreams canceled my booking. I will explain: you are not buying a ticket when you give them money, youre buying an oportuity for a ticket. Doesn't that sound messed up, well its worse than you think. They can cancel your booking anytime up to the flight. Either because they couldnt get the price or because of fraud or scheme they are pulling. I would stay far away from this company.
Dear Ezequiel,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
It was 1 of the most frustrating weeks…
It was 1 of the most frustrating weeks around travel ever. It also ended up wrong. When there is something there is no service at all, if you get hold of anyone at all outside the chat robot you are sent from pillar to post. We wanted to go on vacation with 4 people. One of our friends ended up in the hospital and was not allowed to travel. Cancellation can only be done through standard procedures however this was an exceptional situation and we wanted to shift the flight for 2 people and the other 2 wanted to go on this trip alone. We did not manage to split. After more than 10 phone calls, 3 major chat sessions and 30 emails it finally failed despite all the promises from various staff members that it would be fine. When my wife and I flew there were 2 empty seats and no solution for our 2 friends. Never again a trip through Edreams.
Dear RS,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Thanks for your email, I am very happy, if someone help me how to add bagage for the treveling
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Easy to book and the app is also great.
I don't have much to say unless I return from the trip
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
It's always easy and convenient. I always book my flight at the last minute and always get it cheaper
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
The price was a vast improvement on offers from other sources. There response was quick and the business completed promptly.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
So far I like my experience.
It's easy to book my flight.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The price quoted when I bought the flights was £167. Then after I had bought them I read that on Dec 22 my Prime membership expired and I would automatically be charged £69 to renew. I decided to cancel my Prime because that would have meant my tickets would eventually cost me £236. As it is I think I may be charged a fee on Dec 22 when my Prime expires. This was not made clear when I bought my tickets.
Dear Eric,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
For my experience, your website is super easy to book Flight and the best price
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The best, flight confirmed in less the 5 minutes, I'm so happy
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Jennifer,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service