On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
My eDreams experience has been a nightmare. I purchased the flexible dates option, paying an extra 200 EUR, only to be told by an agent that they couldn't make changes because the airline wouldn't allow it. It's outrageous that eDreams is peddling a product they can't deliver, leaving customers misled and frustrated. This is a clear case of false promises and passing the buck, and it's utterly unacceptable
İt was nice trip good service
Could you please send me the payment invoice
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Foarte mulțumită datorită facilităților și al prețurilor excepționale
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Good service and safety clean and new airplane
If you want to have a good trip and
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Dear Paul,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
This process was very simple and quick. I'd definitely recommend this site for booking to anybody
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I would recommend everybody. Price is really fantastic and security is reliable. I liked
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
I have worst experience and customer care is very poor.
In canada all rental cars will accept g2 license except york.
Once done car booking through *edreams* for york rentals. When i went there at booking time they said only G will accept then i said change the driver name to my brother.(my brother having G).
They told That i need to do from edream website for that i called customer that also denied but amount deducted around 300. We didn't use the car.
Now edream saying its not in our hands. York people we wont deduct your amount check with edreams.
300$ loss they are not refunding and saying before reaching there i need update to other canada g licence. I booked at 7 am they i went at 6:30am, rental people said wait outside come in after 7am then only. When i went inside i am able to know g full licence we will provide the car. Then i tried to call customer care it connected at 8:30am. Customer car is number is not canada.
On that i went to avis budget and took the car with same licence but too much stress and amount also loss.
Customer care simply replying is not in hands we cant refund. If they didnt provide the car due to their policies at delivery time then they need to initiate the refund. Edream website they need to mention category of G licence only allow in canada while entering driving licence number with bold.
Silly websites will show offers will bold and term and condtions inside some where.
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I booked my ticket from eDreams. They are so clever that they create virtual travel plan which will change after you buy ticket from them. Firstly you will get message that flight was cancelled by airline without providing any alternative.
Secondly they will never accept their fault.
It's run by most of the Indian people. You call them everytime it's a different guy you speak with. I was kicked out of the line to grab my boarding pass as the itinerary they provided was not legit. I requested refunds and cane with reply that airline declined my request. Lastly the email I used to contact them now say is no longer monitored and I am not even able to contact them anymore.
Dear Atit,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Booked flight and then discovered we had to join prime or pay an extra £60! Then booked car and found the flight was returning from a different airport a d it would cost £100 to drop off at the return airport.
Dear PM,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Everything is going how I expected. By choosing the seats and all the others.
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
I purchased a flight ticket online from edreams and got the ticket sent to me immediately after paying for it
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Yesterday I tried to & unsucessfully cancel this Prime, I got onto a robot that took me back to the very start 7 times, today I tried again, with no success, but then I got an agent, that was no help at all, she gave me a long email address of which I tried, it wouldn't go into the box to send the cancellation for this Prime, I didn't ask for it & I don't want it, It says cancellation is easy, it definitely isn't easy, so I will have to contact the Bank & ask them to block eDreams Prime of taking £69.99p out of my account.
Dear Anthony,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Please, send me the flight ticket, I did not receive it.
Dear Andrej,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Anybody here to connect to make any changes, your chat room is not working and contact mo is just ringing nobody pick up. Been 3 emails, 3 weeks that I don't get any answer or anything. It's so frustrating.
Dear Gem,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service
Easy to book and immediate responses and I book my flights from London to Cyprus, Saudi and Italy in one trip back to UK and this is really surprising. Thank you
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
My experience has been good overall. I have been received emails of confirmation as well which is very useful
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
All relevant information and instructions were clearly advised to me!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lior,
I'm very sorry to hear about your recent experience as it certainly does not meet the quality of service we strive to deliver for our valued customers. Your feedback is highly appreciated and will help us understand how and where we can improve.
Regarding your query, please check your email (and spam folder) as we opened a case with further information.
Sincerely,
Customer Service