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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I asked many times how to fill-in my personal details for automatic check-in which l purchased in addition to my ticket but got no proper answer from them.
The website opened neither on browser nor on mobile app provides appropriate information on how to fill in the personal detail for automatic check-in.
Useless purchase of an additional service!
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Very easy website to understand and proceed with the booking of our flights
They signed me up for prime and refuse to refund my money. Customer service lied that she would call me back!
Dear Customer,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
I am new customer with you. Edreams but I wish if I travel with you for future.
With the prime discount made my ticket cheaper which I loved and got all my bookings confirmed by email. Thank you.it
Avoid subscribing to prime membership in 69.99 when you finally get through to cancel they reduce it by 95% and push and pressure you to stay subscribe avoid avoid avoid
Dear Sharon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Got a very good value for money flight with the prime membership free trials. Easy to book.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
We booked a real in may. We booked best western and flights from humberside airport. The next morning only the hotel was booked. No flights. I have booked through klm now. No different in price. So I checked price of hotel in Berlin. No difference in price. So there is no discount just inflated prices then discount offered if you join the club for 55 quid a year. Won't be joining. I just hope the taxes are included in the hotel price or else it'll be a lot more. Other booking site price included all taxes.
Dear Simon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team
Good day,
I used the application for the first time. The flight is scheduled in a few months...so for now the closer experience will be given in time:-)
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I haven't received my booking yet please make sure to send me my booking confirmation
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Excellent all round very easy fast way to travel booking flights ect
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
Thank you for taking the time to write this review! Your feedback is important to us and helps us to continue to improve our service. We are grateful for your business and hope you will choose us again for your future travels.
Sincerely,
Customer Care team
Used edreams 12 months ago and signed up for a free subscription to get a cheap flight. I went to cancel the subscription (it is for edreams and for prime plus) and did so on the prime side of things. The process required to cancel for the edreams side of things takes you around in circles, however I removed my card from the account to stop unauthorised payments. A payment of $96 was deducted in Jan 2023. Now, 12 months later, after I could not cancel the debit and I have returned from overseas I got another $96 deduction. Again, I went around in circles trying to workput how to cancel this unwanted subscription and ended up calling their American number from Australia as this is the only way to cancel it.
I was on the phone for about 45 minutes with an operator doing and saying everything to stop me from cancelling this subscription. She even labelled me stupid for wasting it. I repeated over and over to cancel it, asked to speak with her team leader after some time. She then went on cancel it, assuring me it had been done. I asked for an email confirming this to which she groaned and only then actually went to cancel the subscription.
I have honestly never experienced anything designed to keep uou trapped paying $96 per year for nothing.
I hardly write reviews but this infuriated me. Stay right away from this dishonest company.
Customer service for prime is very good, only the website is too slow and I encounter many times crash on the website, at the last step of the booking, there is no button of "continue", I have to refresh again and again but still not working. If you can improve, would be appreciated!
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Ok, viskas gerai, viska supratau ir gavau informacija.
Thank you for your positive feedback and for taking the time to post it!
We are delighted that you had a great experience and look forward to being of service to you again in the future.
Best regards,
Customer Care team
Very helpful and useful very useful and helpful advice always and always welcome
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
I was looking for flights and accommodation for the Rugby in Rome and found eDreams to be the most competitive. Booking though them was straightforward and I got confirmation within the 24hr window they stated. All in all, a good experience so far and if the trip goes to plan and accom is as promised on their site, I will definitely use them again.
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Thank you very much for your positive review!
We appreciate you taking the time to share your kind words. It will be our pleasure to serve you again in the future.
Best regards,
Customer Care team
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Vergine,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care Team