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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good enough to buy the ticket at cheap and fastest way. It was nice
I had booked specific dates for the change of flight. When my flight change was approved, I saw completely different dates. It was an issue on the company's side. I had to make several phone calls and wait over 72 hours for the issue to be resolved. I had a mixed bag of great call representatives and rude representatives. You get your problem solved but you have to keep calling them.
The platform was simple, easy to use, reliable with great response time.
So far my experience has been good. You have to be careful though cause they'll nickel and dime you for any kind of upgrades and insurance and stuff.
EDreams offered the lowest price for our flight available. Efficient process booking flight.
It was good thank you, nice responsibility and support thank's
I found the best price for flight...I look for few sites and they increase the price or add at the end more money, but here not more money when to pay the ticket!
El día viernes 14 de junio compre un boleto de avión y al día siguiente lo cancele por asuntos personales y aún no me han reembolsado mi dinero y nisiquiera puedo comunicarme con alguien porque el número de tlfno que sale para llamar no existe.
Dear Sthefanny,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Variety of service options to choose from and was happy with my choice.
It was good and very fast process through Skyscanner app, everything went smoothly.
It was easy to book and get help
It's definitely an easy site to work with
Simple and fast very easy way to book discounted plane tickets
Thank you very much for this excellent service, you are a very responsible company
I booked my ticket successfully. All went smoothly. Thank you for your service.
I'm not really into emails, but you have made everything so easy to understand, and have been very helpful
But I paid more than my ticket I don't know why? I hope it will solve.
C'est difficile pour nous car on comprend pas l'anglais, et puis ils donnent le montant en $, et il mentionnent pas que c'est $ américain c'est après le paiement que tu vois ça. Alors je vie au Canada et ma carte c'est $ Canadien.
Dear Akli,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Elicia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care