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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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A bit too much of marketing whilst trying to make a booking. This can get in the way and create confusions in booking process which can be a very expensive mistake.
Good experience with edteams this time. They always have good prices and very easy to get tickets
Great website with affordable fares. The site is easy to use and keeps you updated. I recommend because they have one of the best travel dates.
Thank you E Dreams
I booked a trip to Greece from USA and despite receiving confirmation via email on my "total charges" my actual charges on my credit card were about $730 more. To complicate things, they notified me the next day via email that they were unable to book my seats with FlyNorse so they refunded me $161 but that still did not account for the $730 surcharge. They referred me to FlyNorse to pay separately for my seats which i did for an additional $900 ( seats for me and my family). And I've spent countless hours (waiting at least 1-2 hours to have someone log in) on CHAT over two months (4 attempts) as they don't seem to have a telephone number for communication. Despite multiple requests they have been UNABLE to provide a formal invoice with their charges. During one of the chat texts they reported a "$725" reprocessing fee. Which subsequently they said "you haven't been charged for this...can ignore this fees". Then they argued that FlyNorse charged $725.12 more. Yet, I already had checked with FlyNorse and they had not. And then they seemed to have stopped communicating with me altogether. As of this point there is still no resolution and I will be contacting my credit card company to see what my options are.
Une jam shume i kenaqur
Pervoje mire interesante
I lehte per te punuar
I shpejte i sakte krejte udhetimet tuaja te botes vijne per pak sekonda
Mundesi te shumta te blerjes,te rezervimit udhetimit pushimit te gjitha ne nje vend me nje clic
Vetmja e mete te shtetet Kodi +383 i shtetit tim nuk ekziston,ka mbetur kodi Serbise
Kosova eshte shtet i njohur nderkombetarish the i pavarur
Ka kodin +383 dhe ndodhet ne kodin nderkombetar telefonik
Andaj ju luse qe ta korrigjoni kete gabim dhe te beni rifreskimin e te dhenave duke u bazuar ne regjistrin shteteve aktuale
Po te mos ishte emali une dhe asnje vendas imi sdo te pranonte mesazh pasi tel me 381 dhe numrat tone nuk korrespondojne
381 eshte kodi Serbise
Dy shtete dhe nje kod nuk ben
Falemimderit per mirekuptimin
Arif Shabani
This is one of the top sites to find everything related to travel. Who knows maybe more.
Very easy to use. I was hesitant at first, but great service.
The flexibility of the booking was helpful. I was able to change flight date free and with ease.
سيئة للغاية حيث انى حجزت ولم تصلنى التذكره وفوجئت بمطالبتى بزياده فى ثمن التذكره
Dear Abdelhamid,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Immediately received booking confirmation. Cheaper rate.
Spontaneous experience I will always use edreams, always.
A lot of advertisement, have to had patient when you tryingto find things, what you looking for.
First and only company who refused to accept Revolut Card for payment. Also, no Flight Number or possibly incorrect Flight Number supplied so I was unable to check-in online.
Dear Noel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
No flight number or flight number not recognised so could not check in online.
Dear Noel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Dear Irina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Demetres,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care