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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I don't know what to say. Because it is first time I'm using this website. I really hope it will be good. Thank you
Only use if you fly a few times a year, the initial discount on the first flight is not always as much on subsequent flights. But with suitcase and speedy boarding it was ok for price.
All good, no issues, good service, easy to complete, just as requested
You"ve had technical issues, I have spoten with 5 representatives, untill one of them was able to advice corecly.
The price became more expencive durring the booking, an the price for the luguage was so high I had to send it with another company. Disgraceful.
Things are clear and precise. However, only provides 20KG baggage but not 30KG is a little disappointing.
I love how efficient and great this apps is. I really hope it will be available in Malaysia one day
If I could give less than half a star or 00 star I would give to ED it's the worst agency ever. It's a fraud scammer don't ever deal with them.
Dear V S,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Tha was really good experience easy to book and tha most important thing very affordable
Sure, here's an enhanced version of a standard airplane review with an additional 50 characters:
---
Standard Review:
"Great flight experience with comfortable seats and excellent service."
Expanded Review:
"Great flight experience with comfortable seats and excellent service. The in-flight entertainment and meal options were also top-notch, enhancing the overall journey."
---
It was not good as instead of saving 5 $ on one of the flight compared to other websites, i paid more because of the subscription fee for prime membership
Dear Rula,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It nice experience. I will highly recommend to my friends. It was good price compared from other websites
Till now I'm thrilled with E dreams! Great prices, great service and support and really good and user friendly app.
If u would like to cancel the refund is less than half ur money and took long for it to...other than that all good
Dear Bruno,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything is being efficient and customer friendly.All the info - accessible and easy to deal with
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Constanta-Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care