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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had no discrepancies which left ne to believe I can rely on eDreams for future bookings too
I have only booked and downloaded the ap but so far it is unclear what my bagage allowance is. It feels that eDreams tries to sell me all sorts of extras or will charge me if I accidently press anything..
Dear Danielle,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have booked a flight, received confirmation in mentioned time. Waiting for border pass (until now everything went fine). Overall, useful.
Booking process was very smooth and easy prices was very cheap
Great to find an app that has found me a cheaper flight from my local airport saved a few quid.
After checking ma y websites and comparing, edreams was the best and one of the easiest
The flights are cheapest one with promotional discounts, must try
The booking experience was great in terms of price and process.
It was my first time to be buying tickets via edreams and had a good experience.
Easy to use and navigate the website, value for money, great reviews
Very easy to use. Lots of options. Lots of selections of times.
We were very impressed by the instantaneous and broad selection of prices, availabilities and stop over options. Marvellous service!
Great site, purchased flights return to Geneva for a great price. I couldn't get them directly with the airline for the same price.
Very nice and faster than another site and i will book all of my tickets from this site
Ticket booking was very easy. I liked it a lot. Will try to use this service again.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear David,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care