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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Great job getting back with all the information and questions we had.
Initially all seemed fine and the booking and payment were done quickly and effectively. However, when the e-tickets arrived from the air company (Singapore Airlines), there was an error in the salutation/title/sex of my wife. We tried and contact eDreams through all the possible channels indicated in their website. The response was extremely poor and routine. In the end (after a whole week of unnecessary stress) we gave up and contacted directly the air company, which fortunately was able to fix the problem from their side, apparently without any charges.,
The price of ice creams is very excellent, only very lengthy and difficult handling and work when buying a ticket
Is was easy to book the flight.
It was a flight with 2 different airlines and that was no problem.
We had planned out trip, pricing up and down like a yo yo. App kept freezing and the prices changed when booking. Once I selected book prices increased £30 each on flights. Started off at £509 and ended up at £540 + seat allocation which was never mentioned
In this day and age, unbelievable. Plus they try to force you to take a subscription making you cancel down the line.
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Me pusieron el el ticket un número equivocado de puerta de embarque y para colmo el vuelo con un retraso de 2:30 horas
Dear Denis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Buenas ofertas de vuelos y buena asistencia en los viajes que he comprado por E dreams, 100% recomendado
The service was fast and they gave good prices and various options to choose from.
I feared the worst but was pleasantly surprised to find the choice was wider snd prices lower than the comparison site I had been using till now. So I shall use eDreams again!
This company was new to me when I booked a flight back to the U.K. From Poland. I haven't actually made the journey yet, but so far so good
Hi, not very happy with the fact that I cannot cancel Prime online, just by phone, and nobody is picking up the phone! I still have 14 days to do it, but is not possible to try to get into contact with you 3 times so far, and each time to give up after being held 10 min in a row on waiting queue, cause in fact nobody is picking up the phone!
Dear Tatiana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Really found a cheap ticket to Harare. Value for money and offering a great experience
I was able to find flights that were not available through Expedia or Kayak. Also, with eDreams Prime, found hotels not available through other search engines at a 17% discount.
Easy to navigate and to book. Great deals. Fast confirmation.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Renzo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care