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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was smooth, booking was easy and I received everything in less than 1 day
Very prompt and great feedback. No time wasted waiting. Highly recommend
I just want to say that it is easy to book and confirm, thanks to you eDreams Term
I didn't liked it, i am not satisfied with the services………..
Booking the flights was good, but couldnt find hotels in the area I was looking for.
Excellent travel plans with several options of travelling, aeroplan, hotels and others
I can't make checking. Please help me. At least return the money I paid for the tickets
Dear Gene,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It took too long to be confirmed. I kept on worrying because the status was saying that it takes a few minutes but it did end up taking hours
Dear Emmanuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good good good good good good good good good good good good good good
I love booking at edreams. It's so easy to search for affordable flights
Straight forward, smooth sailing and transparency
It's was a great service
The booking for hotel and flight were quick, simple and easy - perfect.
Dear Ilan,
We appreciate you taking the time to write a thoughtful review, and we're delighted to hear that you had a positive experience.
Thank you for choosing to travel with eDreams. It will be our pleasure to serve you again in the future.
Sincerely,
John
Customer Care
I booked a flight with e DReams and was charged $1608.65 which i was happy with.I checked my PC Credit Card and was charged $2239.98. I am really disappointed. Why am i charge so much and this is a big different. If i don't get a refund this is far too much to pay for an air Fare and i may have to cancel. If you can adjusted back to $1608.65 i will appreciated it Imay have to cancel. Could you please let me know. As soon as possible.
Dear Matthew,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is literally impossible unsuscribe, the money you save in the flight, edream will charge with the more expensive suscription without asking you again.
Dear Ana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I'll let you know after I've finished my trip is completely done. Thank you
Love every minute of it very easy very fast will recommend this to everyone I know thanks for everything
I booked my round trip flights easily. All comfirmations were sent to my email for easy access.
Will use edreams again👌🏼
Straightforward process, clear information at all stages, quick follow-up and confirmation process
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Kashish,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care