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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Had an amazing experience, throughout the booking process and following it
Super easy to use the app. Booking went through immediately. Super simple and quick
I have a coupon code for 90€ of discount, I tried to use it 10 times for the same booking restarting the booking again, but it didn't work, except for one time, but I didn't have enough time to confirm with the bank so the booking was canceled. Eventually I haven't used my coupon because it never worked again.
My experience was great when buying tickets through the app, fast and cheap! Looking forward to the trip
The service did what I expected of it, I found a flight that suite my plans to a price that was acceptable
Very useful specially with the discount. On overall I like the experience very simple. But it didn't ask for my passport and the app Didi not ask if I need a transit visa.
Ease of use makes eDreams an overall pleasant and uncomplicated experience.
Easy navigation. Was very inexpensive to travel with e-dreams.
I would like the option of being able to print my boarding pass without having to download the eDreams app
Dear Patrick,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I was looking for ticket for days made when I see,here was more cheaper then the others have.Ot was fast and good.My first time was so so good.
I would like to receive the boarding pass asap as I need it for work purposes
Short time, quick, easy to choose. Many option, short time to choose.
The process was smooth, hopefully when I arrive at the airport my tickets are valid. The prices were lower than competitors as well. Thank you!
Very easy and straightforward to book. Everything clearly set out.
Easy to book and confirm with convenient dates and times for me
Answer: Dont believe them. They are a scammer company and just tried to scam me out of my funds. Contact your Credit Card company and file a dispute. SDreams methodology is to frustrate you until you give up from wasting so much time and they get to keep our money. Your Credit Card issuer is on your side and will revers the charges
Answer: Yes I would like to participate in a class action law suit against this company who has no customer service or any way to get money back! I lost $5807 to this fraudulent company and want it back
Answer: I have the same issue. There is no help (from them) available. I gave up calling after three months... which I am sure most people do; they count on this. The savings is modest with their pricing; and hey charge for rescheduling. I rescheduled and after three months still have not received my new ticket. After many phone calls (the wait is VERY LONG to be connected to someone) I gave up; they count on you giving up. An expensive lesson - do not use them.


Dear Dario,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care