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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Ok. Don't ask me any more questions.Please stop bothering me with asking for reviews
I do not understand how come i bought two tickets for both my daughter and me but what i dont like is not checked baggage.
How come both tickets returning we do not have not even one piece checked baggage.
Pls explain and clarify.
Just fine. Still stressed about edreams a bit since there are some invisible conditions
Bering a first time flyer I was not sure what to expect. This site helped me tremendously and was very easy to understand
Fast and accurate information about flights and hotels, and the prices.
Great customer service and thank you very much for the follow up
It's nice experience with edreams. I recommend it in case you have travel plans.
I got a great deal and some discount by accepting a 15-day free trial of eDreams.
I am traveling frequently and I will use eDreams to book my flight tickets. I strongly recommend to travelers to use eDreams as a reliable company.
Easy and clear, very user friendly application, east to find options, purchase and check-in
How much is the subscription after the free trial? I haven't found it yet. I don't see it.
Dear Tonyia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Thank you, I received confirmation of the trip within 5 minutes
The offer was good.
The booking was easy.
I received the email with the itinerary details immediately.
Thieves obliged me pay more tell why I travelled many times with them
Great experience, very easy to book and easy to navigate through
Online check-in and smooth experience. No complicated procedures and etc, thank you
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Sahar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care