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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was easy to use and the flight was confirmed quickly. The only problem that I am facing at the moment is that I cannot register my flights with the app of the airline company I am flying with. I might be to do it later.
I was buying specific ticket, and suring my whole buying time it was one price and when I pressed buy price went up 50$
I booked my travel and after confirmation of book, the booking failed and asked me to re-book. They offered a discount code for my troubles. I re-booked the same flights and the price changed and the discount code didn't work. The second time I booked it, it did work but not happy about the experience or the additional cost.
Dear Ross,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
My flights and hotel accomodation have been booked quickly and precizely. Communication during the booking process execution with all involved parties was clear.
Fue rápido y económico. Espero todo salga bien faltan unos días para viajar
EDreams found the best deal and was incredibly easy to book and checkout
Thank you eDreams for your excellent service and feedback and! Hassle free and very professional thanks again!
The site is so user friendly. I was able to get the flights of my joice easily. And the discount is incredible. I will continue to use this service.
I have not yet received the final approval as you wrote that I would receive:
"We'll send your confirmation within 24 hours"
Please send me a final confirmation
Dear Tamar,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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Dear Mohamed,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I like the service of company thank you,the price is cheap and there is many different trip
I do not know how much my baggage will cost.
This is concerning that I will be charged a big premium.
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First time I book a flight by e dreams and it al looks great I get a lot of information before flying
Gave us our best deal and was easy to navigate. It was a good experience
All good! Glad to be a member of such a quality company...makes things easy, fast, safe, and efficient. Thanks!
Easy intuitive app. I use it all the time. I found flights and they gave me all kinds of different options to complete our trip. Rent a car, hotel, etc. very good experience.
Easy to book, don't have any complications. I could have a discount because I'm a prime user.
I have been using edreams for a long time. I rely on its offers and services.
It was a joy to book my flights with eDreams. It was was not complicated and took up little of my time
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dejan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care