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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I submitted the reservation but got the confirmation email after much time.
Easy to use, the finest of prices and I am so happy with my decision to become and E Dreams member. Flights and car rental are all booked with ease and I know the prices cannot be beat anywhere.
It is good experience. This is my family first experience to travel to Singapore.
I am looking forward to My Trip travel for a Christmas holiday. The experience, to relax, and to make a first time reoccurring.
I want to cancel my Prime account but I have no way to contact you except by phone and calls cost a lot of money.
Dear Shimon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Ease of explore & Always provider the best offer rate than others.
I love it
I easily arranged everything I was looking for on eDreams. The process is simple and intuitive.
All praise.
Website was really easy and accurate nothing complicated i got on this website from skyscanner and the prices were the same i even got a discount
Excellent easy to use great experience wood highly recommend
AVOIT AT ALL COST! THEY CHARGE PEOPLE WHO DON'T EVEN USE THEM OR HAVE AN ACCOUNT WITH THEM, AND THEY REFUSE TO REFUND THE MONEY. CUSTOMER SERVICE IS AWFUL, THEY ARE LIKE ROBOTS WHO KEEP REPEATING "WE DON'T ISSUE REFUNDS BUT YOU CAN USE A VOUCHER FOR THE AMOUNT WE HAVE STOLEN FROM YOUR CARD". AND THEN USE THE VOUCHER TO BUY STUFF FROM OUR SITE.
DIDN'T YOU UNDERSTAND THAT I AM NOT USING YOUR SITE AND HAVE NO INTENTION OF USING IT FOR ANYTHING?
90EUR TAKEN OUT OF MY BANK ACCOUNT WITHOUT A NOTICE AND IT'S A TOTAL SCAM. THIS IS NOT AUTHORIZED AND I WILL PURSUE LEGAL ACTION.
Dear Dimitar,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
Started out okay but then you would not leave me alone. Once confirmed then leave it alone
Dear Glen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Cheaper than the airline I am travelling on. Did not find anything to include a pet on the booking
Easy to find trips options with a different schedules and prices
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lamis,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care