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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Was able to get a fair deal after a few hours of searching.
It was an easy to navigate website.
I don't know why I haven't received the e-ticket number if possible, explain it to me
Tenía una cita consultar el 12 de diciembre 6 am y Latam movió mi viaje que era el 11 de diciembre para la 1pm hasta las 5 pm y definitivamente no pudimos subirnos porque no iba a llegar a cita médica. Tuvimos que gastar en otro vuelo! Solicitamos nos reembolsen nuestro vuelo
Fast process and great discount. I an even discontinue my membership during the trial period.
This was a nice company and its services helped me throughout the process.
Not on the plane yet so I don't know what the seats are like. When I get on the plane I will be more than happy to give this flight a rating
I don't really know what to say for my first time using this website for air travel
Dear Joshua,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Competitive pricing and ease of booking……………………………….,,,,
Fair prices and easy to find travel information in eDreams portal
I have used eDreams for the longest time and each time their services have been second to none. Even when I had to cancel they refunded me well in time. They offer a reliable travel booking service.
Hice la compra ayer y no se me ja confirmado el debito ni puedo hacer el seguimiento de la misma, y no hay servicio de atención al cliente donde comunicarse
Dear Alfredo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I have been promised twice to get a refund within 15 working days, after eDreams assistants confirmed.
I have bought 2 tickets on 14th Feb 2020 to Philadelphia, British Airlines, eDreams Booking reference: *******721.
I have got a refund of £248.18 instead of £846,89 on 1 Aug 2023. Still waiting for the rest of the refund of £604.71.
Dear Milda,
Thank you for your message. In order to properly review your case and provide a detailed answer, we need a few more pieces of information.
Please contact us at your earliest convenience with the following:
Your booking ID (included in your confirmation email)
The email address used to purchase your booking (if different from the address you're using to contact us)
A full description of your situation and/or request
Once we have received these, we will gladly help you and answer any questions you may have.
Sincerely,
John
Customer Care Team
For everyone who has trouble with eDreams: their customer service tell number is::+442076608891.
I have been promised twice to get a refund within 15 working days, after eDreams assistants confirmed.
I have bought 2 tickets on 14th Feb 2020 to Philadelphia, British Airlines, eDreams Booking reference: 5003688721.
Email: [email protected]. The flights dates 1th &15th Jul 2020. All flights were cancelled.
After conversations with eDreams assistants: on 21th June 2021 & 25TH Jan 2023 (Second time with YAHYA SIWDDIQUI) still waiting for the refund. Thank you so much! Are someone who can help me to deal with eDreams, I am really dreaming about)
My new email: [email protected]
Https :// www.edreams.com/blog/edreams-cancellation-policy/#:~:text=Once%20you%20have%20informed%20us,of%20ticket%20and%20the%20airline.
EDreams provide easy access to worldwide travel with their vast experience. I have used EDreams for over 3 decades and it has been great so far.
Find very attractive rates and multiple choices of airlines and travel timings
There were no problems, everything went well, I am satisfied, ok...
Fue fantástica porque la atención ha sido muy satisfactoria
Yo confío en ustedes por qué mi esposo y yo, ustedes nos ayudan a buscar vuelos baratos.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Lesly,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care