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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I have too bad experiance with Myorders service.
It not hapens for me for the first time.
I'm trying to get information for my flyght to Milan and this information is very important to me, but when I'm open my account in Manage My Bokings have not information, just only
Up for a reward? - information not interested from me and nothing more
Todo bien. Hasta ahora excelente! Contaré más luego del viaje! Ante no!. Gracias.
This is my first time booking with Edreams. Booking process went smoothly
The only problem is that there is no option for upgrading and paying for an extra baggage. Too bad
Very good and highly recommended especially to all frequent flyers
Todo muy facil buenos precios y muy seguro todo los recomiendo a todos
Reliable and good service daring the years. I have get my flight reservation and never failed.
It was easy to navigate the flight reservations and was very thorough in explaining things.
I am very disappointed with the whole process with edreams. I do not like how the discount is presented and captured and the cancellation process is cumbersome. I end up paying more for my flight than if I booked at full price on another airline.
Dear Steven,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I needed my booking invoice and i got it very quickly and everything was perfect.
וכל כך חשוב שירות מעולה תמשיכו ככה ותחזרו בתשובה ה' יעזור לכם צדיקים תודה לכם על העדכון היה מדהים!
The process of finding the right holiday is easier that other websites but takes a while to configure how to find the right and best deals
Dear Azmina,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
The best price for what we want, though has cost more than during out of season!
Very happy with the service and the ease of booking and being kept informed through the process, my choice for bookings going forward
For me booking a flight is always a mess. Finding the best one, wandering in different websites, changes in fares when you proceed, unclear items, etc. eDream made it easy!
I got my confirmation straight and i am very satisfied with your services.
Bless you.
The telephone number to cancel my prime subscription is incorrect on the website.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gergana,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care