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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Reasonable prices; convenient trip. They have access to multiple airlines reservation across the globe
Hlki istifad etmmişm.21.01.2025 tari xd istifad edcm.v ondan sonra qrar vercm.
It was my first experience with eDreams and happy to process with it.
Your response was very quick, and I know your information helpful.
Eventual price was much higher than originally advertised.
Been bombarded with daily emails since I made this booking. As this is now January and the booking is for June, how long is this going to go on for. Please stop.
Too many step for first timers.
Was looking out for a port to check-in - went round and round for it.
I called on your help line.call agent was saying he can't help to related the voucher ( I got 1 voucher.value was 110euro) I asked but he couldn't explain. I'm your premium I'm paying. …but i couldn't get benefit from your services.(I bought very expensive ticket now)
Dear Asmat,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
All good, punctual and correct! I was informed about all important things via my e-mail.
We are just beginner as will going forward then I'll say more about e dreams
It was a straightforward booking experience, I hope to enjoy a safe trip
Easy to book. A lot of alternatives. They matched my needs. Thanks
Very easy straightforward booking process. Would highly recommend using their sit.
Customer friendly,good prices and clear guidance.
Definitely my future bookings site👍
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Margaret,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will notify you by email at the address used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care