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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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E-mail to Economy Car Rental:
I have not received an E-mail confirmation for my car rental beginning March 9th_2025 and being returned on March 13th PM or on the 14th AM at Ft. Lauderdale (FLL) airport. The eDreams confirmation booking number I received is US******* Please confirm the reservation at the above E-mail or advise accordingly as to the disposition of same.
Reply from Economy:
Dear Gregory Brown
Thank you for contacting Economycarrentals.com
Our booking can not be done on platforms of 3rd parties and we confirm we do not have any booking under your name/surname/ email.
Kind Regards
Asya G.
Customer service Team
Economy Car Rentals
I am a PRIME member and I booked a flight travel on 12th february and asked in the reservation for a complete company invoice (with name and fiscal number).
When I generated the document in the edreams website, the invoice do not had the correct information of the company neither a fiscal number.
Since that day I am trying to contact edreams support. The call center is full of incompetent robot people unable to solve problems, the website has no email contact and I am using several emails from the communications they send me and the answer is NOTHING!
I am in trouble with my company because the edreams services don´t work properly and the support is useless.
Dear Maria,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I feel good experience but wanted to more vouchers. Also need a normal price for one year membership
I will never use eDreams service as eDreams charge Fee on my credit Card without approval from me. That is really no ethic company
Dear Enoch,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Customer service is amazing, my wife is a blogger and i am thinking to promote edreams
The App show the best flight available for selection. I pick the flight quickly with reasonable price.
I have joined eDream prime already on last bookings, but the system still ask me to join the Prime/plus, so I have to pick it again. Hopefully eDream will not charge my membership again. I will double check my credit card a week later. I will book flight to Egypt soon, hopefully not having have same issue again.
It was great and I will continue to use it. I can even recommend friends to experience it.
The process is tedious and easy for me to access during the whole process
Tanto la reserva como el pago, son inmediatos, pero ante un cambio de hora o fecha son extremadamente lentos en resolverlo. Y es una situación que genera estrés. Saludos Martin Cattaneo
Dear Martin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
La mejor app y la más económica para sacar pasajes aéreos y reservar hoteles.
No tengo como comunicarme con ustedes no han dado solución alguna
Dear Lizett,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Splendid service. Provides all I need for travel in one place. But don't you think in this world of short attention span you should be making forms that can be filled by clicking only?
Why your not keep promises? Your said as a E-dream member will not deduct money as we changes date? Why your charge me US155? Please Refund?
Dear Yin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I received my travel details only two days after I made the booking. When I received my travel details, my last name was spelt wrong. It was rectified after a couple of phone calls. I never received boarding passes before hand and had endless problems at the airport. I did make numerous calls to BA to make sure I'm am truly on my chosen flight.
I could only print my boarding pass at the airport but at check-in, I was told I have to purchase a luggage allowance. When I booked through e-Dreams, there was only an option for one "checked-in bag and hand luggage" and NO option for cabin luggage.
At the airport, they eventually took my bag just to get to Security and they didn't want to let me through (with my boarding pass in my hand). Ater 10 PM, I AND a few other were told we were not able to board. At 11PM, I was allocated a ticket for 24 hours later later and given a hotel voucher. I was told to come the next day.
I've lost one whole day and missed a wedding I was supposed to have attended as I only arrived at my destination a day late. On my return to the UK, I called BA to make sure I have a full luggage allowance and this even showed on the BA app but once again, when I booked in my luggage at the airport I was told I have NO LUGGAGE allowance! I don't know what to problem between the e-Dreams company and British Airways is but this needs to be addressed. You have caused me an horrendous amount of stress and was the cause of me missing precious memories. I will have to think very hard if I will use your services again. I am totally and utterly disappointed with the service I received.
Dear Riona,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It wasn't fun with the number. Can you please send me the ID. For the check in number please.
Thanks 😊
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Gregory,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care