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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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The website is easy to use and offers fair prices for European flights
Great service put my mind at ease. Solved any issues that were worrying me.
Flight was advertised at £169 and part way through the booking the flight price increased. If you had a few minor additions you end up at £256. Not impressed
The app is generally easy to use and the process of finding flights & hotels to fit my budget is straightforward and quick.
Good job I like your service next time I like to booking same place
So far so good but am a senior citizen and need to send my ticket to my daughter to be printed. Need it a week before leaving. Please try to send it to me earlier than you stated after I paid for the ticket.
Very straight forward to booking and other great incentives
Booked a short trip to Amsterdam and was the best website for value for money and choice.
La guía para la reserva fue muy fácil y sencilla! Los paso a paso en la página web fueron muy intuitivos
Problem at the end with the payment but overall was a good experience
El servicio super bien sin novedad, pero quiero realizar una corrección en el apellido de uno de los pasajeros, ya que por error de digitación se escribió mal y no me fije, como me pueden ayudar a corregir esto por favor, es en el pasaje de Eithan Ariel Villamar Nasate, en el pasaje aparece como Villamaría.
Ayúdenme por favor!
It was hard to me. Too much steps, nothing is included. In fact, I don't know yet what is included in may tickets
Excellent. Fast and very happy with the service. Am very happy snd satisfied with the service and the company. I would recommend it to others who will be happy with you
Please describe your experience please describe your experience
😎😎😎😎
I am happy with the reservation process. It was inexpensive.
My Prime membership has easily paid for itself in the savings I've made on flights and hotels.
The staff on eDreams helpline are very helpful and always resolve any problems I have encountered quickly and in a friendly manner..
It is good experience. It shows all good option for flight option
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Scott,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care