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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
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Easy to do bookings. Everything clear and no hidden costs added to payments.
Completely satisfied with your business.
Thank you for your service.
Good experience! I had no problems in making this reservation and will continue to use eDreams.
Hvala na lepoj saradnji. I u buduće, kao i do sada, putujem sa Vama
Great way to book your ticket and keep track of the details. Good reminder. Super easy and fast to find your best price ticket. Thank you eDreams. I wish I could use it before.
Very good experience overall, good prices also on the flights!
My booking included two flights:
1. Colombo to Kuala Lumpur on February 5th at 10:25 AM (which was canceled automatically).
2. Kuala Lumpur to Singapore on February 5th at 6:30 PM (which remained confirmed).
Since the first flight from Colombo to Kuala Lumpur was canceled, it was impossible for me to board the second flight from Kuala Lumpur to Singapore. The booking structure was incorrect, as both flights were interdependent. I had booked my ticket only one day before my travel date, trusting that the provided itinerary would be valid and feasible.
Dear Nagel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was easy to find flights ane to Buy the ticket. And the web place is friendly
Até o momento, estou muito satisfeita com minha reserva. O site é fácil de usar e as pesquisas me ofereceram as ofertas que eu buscava. Ainda não viajei e espero que meu voo seja tão satisfatório quanto comprar as passagens.
I'm so happy to be part of this, I alwas using the dreams to book my tickets, and always everything is going very well.
Positive experience and fairly easy to use. Not a fan of being forced to take a short term promo then having to cancel to avoid annual charges but that's my only issue/criticsm.
Muy fácil de comprar y muy seguro, muchas gracias por todo.
Clear overview with possible flights and prices. Easy to book.
I have been looking for the ticket on many websites, but this one has a very simple application form and a good price.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Arjola,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team