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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I am satisfied.I am excited to book this flight
And next time I want to choose this.
It pays off to be a eDream prime member! Hope is going to keep that way.
Everything was great and efficient. However, I also received a follow up email from the airline with booking information. However, the airline greeting was not my name but a passenger on my reservation. Additionally, the name in the billing section was not my name, but the passenger in the greeting. Also the billing name was connected to my debit/credit card. I'm not sure how the airline got that mixed up. That is concerning for me. Especially, since it's the airline that's has the information incorrect. I assume that the edreams staff sent the wrong information to Vueling Airlines. I would greatly appreciate a follow up response confirm Vueling's information is corrected, before my flight.
Dear Laura,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
After one hour navigation for a hotel at Phuket at the top of the season,
EDreams has the better position.
Good deals and easy to book
We like it,we recommend using this site
For weeks I have been looking for a good price to book my holiday to finally eDreams helped me to find the best and the cheapest price to book for my holiday there is no wards to describe their services and it was double discount for me to have this booking ( easy to book and way too cheap)
It's been a very positive experience. Good prices plus a very good and efficient service
Dear Lee,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Looking forward to the flight, hopefully everything goes smoothly
The booking was done without difficulty, even though the itinerary was not the simplest.
Long time edreams customer, my go to booking agency. The flights are easy to compare on the site
It's just a logical process booking flights and Hotac. All my team are on and using the app now.
I didn't know if I was doing it correctly and I wasn't sure if the site was real or a fraud. It took me over 30 minutes to complete when it should have taken more like 10 minutes to book a flight and then come to find out I have to pay extra for a carry on? I know that is probably the airline. Nothing was clear and I was confused through the whole process.
Dear Laurie,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Muy rápido y eficaz y buen servicio en internet seguiré visitando la pagina
Disappointed that money is being taken from a bank account without permission
Dear Dean,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The booking process was easy. I had several choices and was able to price compare easily.
Don't think that customers are fools. Don't use reservations to cheat. I will not use your website to book air tickets next time. I have bought air tickets from your website three times before. There were no problems with the previous reservations, but this time my experience was very bad. After the reservation was completed, I did not get confirmation from the airline for a long time. It was simply a fraud. The so-called ticket confirmation code could not be found on the airline website.
I will tell my friends on X and Facebook about this experience.
Dear Huimin,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Imran,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care