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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Received the details in good time. Happy overall with the service provided
I am still trying to check in, but you want me to join an app. Checking in should be straight and easy.
Making changes is kinda difficult on the site. It took so long long to reach the customer service personal and wasn't even possible speaking with them
Dear Polina,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
V good and. V elegant. Service. I like it.its a good platform for booking hotel and air travel
The books that a made was really nice and the platform is really helpful
They promise coupons that don't exist and don't work when it comes to applying them, even with the fine print. You call on the phone and he doesn't know what to say. I will never go prime again. They are scammers
Dear Jorge,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Found it really easy to book, cheapest I could find and confirmation emails received quickly
I am very satisfied with my travel experience with eDreams help,I'll continue flying with your great prices with good airlines.
I was running short of natwork where i was but that was quick and my wife didnt believe i did. It thank, waiting for the trip day with my family, you are a lifesaver
Excelente experiencia con eDreams fácil rápido sin tanto show
Made my booking and saved money enough said and was easy to do
...,...
I used book my flight ticket with eDreams and it's really nice and be faster to get access with everything. I'm really happy with eDreams.
Thanks a lot.
Dear Manuel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It is easy to subscribe prime account but it is complicate to cancel.
Good customer service, your travelling system is very good and i really like your services
Опыт отрицательный, некомпетентность менеджеров с трудом компенсируется дешевизной предложений авиаперевозок. Но если у вас вместо нервов стальные канаты, то велкам! Абсолютный пофигизм в отношении уже заплативших за трансфер. Так я не был предупрежден ни по телефону, ни по электронной почте об отмене рейса. Сюрприз обнаружил за пару часов до отлета, но ведь деньги заплачены, менеджеры свое отработали! На остальное им наплевать.
Dear Semen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
I finally had to ask a friend in the States to call the airlines to confirm the flight.
Dear Patricia,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Nicolaas,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care