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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Simple, direct and works very well. I really recommend edreams.
Dreams gave me a very good price and was efficient in sending me details and follow up. I recommend the site.
I really don't know what to say, but everything went well. Thank you
The bouking operation was quite easy. But afterwards I would have preferred to have less formalities:
App to follow my booking and to get check-in, call to the aircraft to be sure that there are no problems, Qr Code etc...
Good experience on this site would use again looking forward to the vacation in the warm weather.
Well it was rather easy to find the suitable ticket and reserve the seat. So thanks for the service
Just i waiting for travel tomorrow then i give you my feedback
A booking I was making went sold out, the app went bananas. And it asked me for a (USA) state, but I'm in Italy
Dear Massimo,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
First time using and found very straightforward and easy to use
Will definitely be recommending
I had a good experience booking with eDreams. I found the staff so helpful and the app was easy to use. I would recommend eDreams fir all your booking needs.
I spent 3 hours with no results from eDreams. I will use other companies like Expedia or Bookings.
Dear Marisa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Everything was very professional, I am very satisfied and will continue to fly with eDreams app.
You helped me with the canceled ticket by Air Serbia and solved the problem within 45 min.
Booking ticket for me on the same flight.
Amazing job, thank you!
Receive E-tickets on time very good services. Used them for the 1st time but very happy with the services thanku very much will refer others as well.
Awesome and quick, thanks for the great portal and the service.
I received this email after the flight had departed and the payment was also received later. My flight has been cancelled. Please send me my refund.
Dear Fiaz,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rosa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care