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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I'm satisfied with my booking of a hotel in Naples. I will use it again regards Jan-Erik from Sweden
It was great that they managed to find affordable flight options, as it made traveling much more budget-friendly. Saving money on airfare allowed them to allocate funds to other expenses, such as accommodation, food, and activities. Finding cheap flights can make a huge difference when planning a trip.
I found the process of making my booking very user friendly and efficient. I would recommend it to others
Easy booking process and quick response. First time booking with this site. Would use again
Seats on Air Asia were very narrow. Despite upgrade, it's not worth it.
Seats were hard, old and uncomfortable. I have neckache after the flight
Dear Foong,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Amazing website for booking flight or hotel
I wall do it again
I had a problem and couldn't do it because of that. I even asked you to cancel it, but you didn't. Thank you very much.
I have no experience for now but looking forward the future.I want to make my first journey with this flight agency to see before I can talk really well
It does exactly what it says on the tin. But better, quickly and at the touch of an app.
Jestem zawsze zadowolona z zakupu na platformie. Polecam.
Speedy and efficient the shoe trip was planed and paid for with 30 minutes
Easy to use but to be review on how tp use coupon I had received on my email
I received good service, but I would have been happy to receive service from a human representative.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Oscar,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team