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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Easy website to use. Great deals. Great Customer service as well.
Not good services,bcoz you cut for my my DAC-RUH,12 March Ticket by USD 97 and Euro 133,which has make me puzzled.ow I will chat you instant? Not easy to catch up you.
Fast and smooth, easy to use and really with great discount, the only suggestion is to make this survey more easy
I am yet to receive further confirmation and when can i check in?
Dear Choon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Prefer to share to your customers the ticket number than Boo
I was charged more than quoted. I was quoted $104.00 and charged $123.00.
Dear Sheldon,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Easy experience and cheaper option used different websites at the same time to look for the best price
Dear Craig,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I dont know but it signed me up for a membership and I couldn't buy the ticket without being signed up so that kinda sucked.
Great service and it was amazing to pick what you would go and I would recommend to you people that are interested in edreams๐๐
I think everything on your end was probably good. I'm old and not very tech savvy so there was a lot of consternation on my part. Hope all works out for us when it comes to boarding time
Dear William,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Very good service.This is not the first time I choose you
And always good
The comparisons shown for the flights were a little extreme, with all the different inclusions and exclusions, and for some people, I feel challenging to work with.
No complaints so far, hoping we will work together nice & smooth going forward.
Competency and integrity accuracy well informed into details of information I needed
Made everything easy, from booking to updates, keeping me in the known without missing any vital informations needed.
ืืชื ืืฆืืืื ืืืืื ืืืคืืฉ ืืืืจ ืืจืฆืืฃ ืืงืืื ืฉืืขืืืจ ืืืจืื ืื ืฉืื
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- SmartCustomerโs sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Rajib,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care