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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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I had to search my booking confirmation because I didn't get it automatically
Easy to apply. Cheapest price when you compare it with others.
Site was easy to use. Flight options were clear. Price was better than on other sites.
I paid a certain amount of money and received other data with a different card in my email.
Dear Salome,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Good experience with good arien company.do the best for ever
Inicialmente ofrecen un tiquete económico pero al final termina subiendo el precio por servicios y más servicios que son importantes pero que deberían estar ya incluidos para no poner al cliente a desgastarse en si elegir o no tal o cual adicional.
Dear Andres,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Lee have good experience with this side, got nice tickets on cheap prices, I hope journey will be safe, quickly booked our tickets.
I booked my flight to the UK from Kenya as my mother was not feeling well and had been admitted into hospital in the UK. She took a turn for the worst and her prognosis was not good so I decided to request a change of date. I completed the online request and this was dealt with very quickly and efficiently. The day after submitting the request my new date was confirmed. No stress and no hassle.
Just what I needed. Had a funeral to plan and cost to cut. Booking the reservation wasn't a bad experience except for the many add-on options.
Everything is ok.Only one problem! On the check in process,the calendar eat soo many times.
Everything good with my booking. Good price and service. Good overall
Good rates. The interface was not bad either...I can't complain.
Good and easy booking, fair pricing. Quick customer support.
I love this app, I found the cheapest ticket basically in a last minute :)) )
I thought I had double booked a flight. Customer service helped me straighten my reservations out, and were courteous and efficient.
Easy website to use. Great deals. Great Customer service as well.
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Laura,
Thank you for your feedback! We wish you all the best on your upcoming journey.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team