On SmartCustomer, businesses may not offer incentives or pay to remove reviews. Learn more about our Review Guidelines.
From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
We monitor reviews for authenticity
I made a mistake with my daughter's date of birth. I tried getting it corrected but never got any help. Will never use them again.
Ik hoop goede ervaringen te hebben naar de vakantie. Nu mi nog niet beijzonder
Dear Customer,
Thank you for your feedback! We wish you all the best on your upcoming journey.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I know from past experience and now that eDreams is a well established business which I feel does its best for customers including developing innovative and money saving schemes like Prime which suits a lot of people as its membership number reflects.
My experience on this occasion involved a cancellation which had very justifiable reasons and was treated as such.
Thank you
Ken Harrison
Good 😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉😉🤘😉😉😉😉😉😉😉😉😉😉😉
Dear Evangelos,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
I booked a flight from Luxembourg to London and everything was handled well by edreams.
It was very way to get the information into the system to all the offers available. I usually go direct to the airline/ hotel but will be using this site again….overall a really good experience
Booking through dreams offered me a range of flying options even combining airlines. This helped me to choose the option that suits best for our timings and budget. The process too was easy and not complicated. I recommend dreams for booking flights.
Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth Smooth. Smooth
Specifically Flight Online booking with you is as first as possible and professional lovely
It was easy to pick times and pay there were so many flights to chose from. The price was very good as well
Hasta el momento todo correcto, lo recomendaré
Solo habia selecciones de vuelos que luego de terminar el proceso no estaban disponibles volvia a buscarlos y aun aparecían, tres veces hasta que lo elimine
The price changed at the checkout stage, that is unpleasant. Also selling me multiple options before getting to checkout was frustrating.
Dear Valeen,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
Simple and good discounts, we saved about £60 by using this app, and found flights really quick
This place is not trustable, I paid for a ticket with changing date option and now the airline tells me is not!
Dear Sara,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
It was perfect and good experience thanks a lot to edreams for a good service
Great site, easy to search, I recommend it to everyone for easy booking of airline tickets
Not sure yet. I haven't used it enoigh to judge.so I will rate when I have used longer.
I will be booking a car in the fiture and I will use your service. When I fly I will be able to make a better judement.
I had two queries with Edream.
The first was a cancelled flight; no money back after 4 months of cooperating with the airline. I was paid by the airline.
Second: charging subscription, to which I do not subscribe; no communication referred from them email, phone, etc. Finally, I reported them to my bank as a scam that they really are.
AVOID THEM AT ALL COSTS. SCAMERS
See reviews as you browse!
Get the Chrome Extension.
Add Extension
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Mustafa,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care