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From the business
eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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Good experience. Found good deals and discounts. Details were sent quickly too. I will have more to say after I go on the trip and check there are no issues with all the bookings I made
I hit on mine and booked a trip.
That was that.
I'm not sure about this prime membership but I'll try and cancel today.
I'm getting way too many emails now.
Clear and prompt actions and answers to my demands. Kind and capable staff that solved my problem when appeared
I made the booking with EDreams because i unknowingly had subscribed annually to prime membership.
I was told i could get a voucher back for half of the money paid, but i had to stay a member and book again to use it.
When i did book i got my prime discount but saw nothing of the refund voucher that was promised.
I tried calling to speak to someone twice but had to hang up after waiting for an answer twice.
So I am not very impressed as i was obviously lied to in terms of the refund and theres no customer support to help.
I had no problem! Every thing was good! I never had a problem with eDreams
Smooth booking without any hidden taxes and other complications. Worth using.
I love it
I love it j ai aime Le service fait jaurais aime que le prix des billets soif mieux revue
Smooth transaction & a good deal.
I like the idea connecting with easy jet
Al poner el precio inicial y al terminar la reserva. Se transforma en el doble del valor inicial. Sabe a una jugada fea engañosa difícil de digerir. Es mi sensación. La forma más baja de atraer a un cliente engañandolo de esa forma. Gracias por la atención
I use a lot e dreams. Y made plane reservations and other. I recomend it.
Very easy to navigate through this site and book my flights very happy with my booking
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Darren,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care