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eDreams is a global online travel agency recognised for its innovative approach to travel booking. Using advanced technology, the platform helps travellers search and book trips worldwide, offering flights from more than 700 airlines, along with a wide range of hotels and car rental options. eDreams is part of the eDreams ODIGEO Group, one of the world’s largest online travel groups, serving around 20 million customers globally.
eDreams Prime is the travel industry’s first subscription-based programme, created to help frequent travellers save on every booking. With more than 7 million Prime members, subscribers can access savings of up to €100 per flight, up to €270 on accommodation, and discounted car rentals from as little as €12 per day. Prime members also benefit from features such as price freeze, VIP customer support, a 48-hour refund option for added flexibility, and a best-price guarantee on flights and hotels, or eDreams pays double the difference.
eDreams Reviews Summary
The company enjoys a reputation for offering competitive prices and a user-friendly booking experience, with many customers appreciating the ease and speed of the process. However, several negative sentiments emerge regarding customer service shortcomings, particularly around issues with reservations, unexpected fees, and a lack of support when problems arise. Customers have expressed frustration over perceived misleading information and difficulties in obtaining refunds or changes. Overall, while the company successfully attracts customers with attractive deals, it faces challenges in maintaining trust and satisfaction due to inconsistent service experiences.
This summary is generated by AI, based on text from customer reviews
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It was fast, no struggles making our booking, so much offers to choose from
One cannot get past being forced to accept Amazon prime! I do not want Amazon prime. I now have to go out of my way to cancel it to evade the automatic debits! This has been on rip off Britain and hasn't changed since.
I find it good value for money. Easy and smooth.email or text notifications. Many options to choose from based on your situation.
Good and would do it again with eDreams. Only think lacking is travel itinerary in email.
Good and efficient, enjoyed the experience
Will use it again certainly
I found the rate to be good. It's the first time I've used E-dreams Prime. Hope the experience will be good and exciting.
Last minute flight. App is super easy to use and will use again in near future for more travel
Although it took 24 hours to get part of my journey confirmed, overall I was pleased.
The app its perfect i use this app for 3 years and i am proud to be a customer of this app I recommend you to use the app and you will be rewarded with good memories thanks!
I am not very IT savvy and I had 3 goes to get a ticket basic ticket. The system kept asking the same questions and the answers required additional payments. In the end I only paid a few extra € on the advertised price.
Unable to communicate with anything else than an idiot robot when you have a question outside its limited scope
Dear Michel,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care
The only problem I am having is, I can't find the PDF to download it. Because I need to print the ticket out. If any help then I will appreciate it
It is very fast service. It has to keep providing with more to
Dear Desta,
Our sincere thanks for your positive words and feedback.
As a valued customer, we look forward to serving you again.
Best regards,
Customer Care team
Rented a car for Panama thru eDreams only to get to the counter with all the proper documentation in hand and no car reservation...now eDreams is telling me "no refund" because I was a no show! Feels like a wee bit of a scam too me...Anyone else have this experience?
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- SmartCustomer’s sole mission is to increase online transparency for buyers and businesses
- SmartCustomer has helped over 200M buyers make better purchasing decisions online
- Suspicious reviews are flagged by our algorithms, moderators, and community members
Dear Dyan,
We are truly sorry that your experience with customer service was less than ideal.
The way the interaction was handled does not align with our quality standards, which is something we take seriously.
We reviewed your case to verify that quality was otherwise met, and assure you that your request is in progress and being properly handled.
As soon as we have an answer, we will email you at the address you used to make your purchase.
We appreciate your patience and understanding during this time.
Sincerely,
John
Customer Care