EconomyCarRentalsReviews 313

Booked a car through EconomyCarrentals for our stay in Dubrovnik in July for family holiday.
Upon arriving in Dubrovnik we were transferred to another company who gave us smaller car then we booked and got confirmation for. Almost 4 hours we were fighting with representative of another company and only almost in midnight carcompany representative offered us big bus for one night and obligation to change the car next day in another town. With tired and crying child it was impossible for us stay more time waiting for new car and we had to take this smaller car and travel 2 weeks with luggage on our knees.
After our stay we were charged almost 400 EUR more than was mentioned in our booking confirmation for extra VAT etc!
PLEASE AVOID TO DEAL WITH THIS COMPANY!

Bit it a scam, be careful. Even with your own insurance with your credit card they basically scare you into buying their insurance. We rented one out of Lisbon. They basically rent the cars at a lower rate and then rope you in. If I didn't purchase their insurance I was going to have to pay them 1,500 and it was very unlikely that id ever get it back, they would basically find something wrong with the car and charge you for it. Be careful. Maybe it's better to go with one of the other companies and you won't have to pay 300 in insurance for nothing.

(Dec 2018)
I have sent emails throughout the year to EconomyCarRentals.com for an update. No reply to email, no phone call from them, no update from them - NOTHING!. I have lost over £600 and they just don't care about the customer. Next is to escalate to the UK European Consumer Centre to step in and help.
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(Feb 2018)
My case is still open (from 1st Sept 2017) with these crooks. No response to several emails asking for an update. Help desk just fobs you off by saying they cant help and that I need to email customer service and wait for a reply (ridicules). Can anyone advise how I can escalate my case? Which governing bodies or organisations do they answer to? Seems like they are getting away with bad business practices and not being held accountable for them. Thanks in advance.
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(September 2017)
Avoid -Pray you don't have a problem as Economy wont help
Booked a car for 21 days in Turkey... spent 21 days trying to get Economy to sort out a dangerous car (traction and ABS light on)
Given to me at the airport. Only noticed after i drove off. They didn't address or resolve the issue. I certainly was not driving
My wife and 2 small kids in it. Booked another car. Sent an email to complaints after I got back and no response. Called up
Chasing and fobbed off. Saying its not them and i need to wait for an email response. Dead end! Kiss your money goodbye and
Forget trying to get them to even acknowledge you after they have your money. Never again with Economy

Had a very bad experience with this company on the day of collection for the car. Card was not accepted and not alternatives was given except cancelled my booking and ask me to find some other companies. It was on a friday evening so most companies are already closed and i was late already.

This company website is misleading. They accepted my card online but refused to accepted my card on the day.

Upon getting in touch with their customer service, they told me thats their policy and its in accordance with their terms and condition. No refund would be given.

Point is: AVOID THIS COMPANY AT ALL COST!
Feels like i just fallen into scam. Paid for nothing, didnt get my money back. Had a bad holiday experience and my girlfriend broke her leg while we were trying to find another car rental company.

Company will rip you off as soon as they have the possibility.

Claiming you need to pay a cancellation fee (when you try to amend a booking, not cancel it) is no problem, but when you try to cancel your insurance, they simply refuse to change your booking.

They block anyone posting negative comments on Facebook.
They don't often respond to calls. Online support is slow and does not give correct information.

Full email conversation (which they stop replying at when pushed in a corner) can be found here (remove spaces): www.dropbox. Com /s/xvjhb75pjqleuas/ripoff. Pdf? Dl=0

DO NOT BUY INSURANCE AND DAMAGE EXCESS FROM THEM!
I bought full insurance from Economy car rental and when I arrived to the car provider I find out it is not full: does not include road assistance, wind shield, tires, mirrors, etc. Also I paid for the damage excess so I do not get money blocked on my card but guess what it was not the case! Provider still blocked the money and in case of anything you I would have had to provide police reports to them etc. Imagine me a foreigner in vacation looking for a police report. I decided to pay again full insurance and damage protection at the provider directly and that gives you the real deal with no money blocked no head ache with the police in case of anything.
Customer relations sucks! They solve nothing.

Economy Car Rental at economycarrentals.com business model leads to scam; people are forced to pay for service with hidden fees.

I have booked a rental car. When went to pick up, the agent at the front desk required & asked 1500 Euro deposit, which will be on hold for one month. That was not not mentioned on economycarrentals.com website at the time of ordering and leads to misleading business model!

NO wonder why 2 other people front of me (a man from the UK and a scandinavian) have cancelled their bookings for the same reason.

Because of the facts above, I have cancelled my booking and request refund which was never granted.

I strongly suggest anyone being scammed by Economy Car Rental to file complaint with the European Consumer Centres in the European Commission and to dispute their payment directly through their CC/Debit card bank issuer.

March 28,2017 I have posted the review about my experience with very rude representative when I called economycarrentals.com. Next day the customer service manager contacted us. She was very pleasant and professional. She even called me (Canada). So, we decided to give them one more chance.
Here is the update: We are back from our trip to Hungary and I can say that our experience this time was GREAT!
No hassle to book. Furthermore, our flight with KLM was delayed 6 hours, so we had to fly one day later to get our connection in Amsterdam. I could cancel the reservation last minute and make a new one, so we did not pay for the extra day.
The whole rental process with Budget (BUD) was very good and friendly, both pick-up and drop off. The car was better then we expected! Almost new, diesel. The representative inspected the car at the end and signed on the invoice - no new marks. Charge on visa was exactly as stated during pick-up ("no surprises" yet).
We are going back to Budapest in 2 month for the wedding and we are planning to use economycarrentals.com again.

I booked Island Cars, Jamaica through Economy Car Rentals, including full insurance, when I picked up my car I had to buy new insurance as the Island Cars still wanted the deposit, saying I would have to recover it from E. C. R. If there was a problem. They sold me a no deposit insurance on the spot, and were a friendly and helpful outfit to deal with. I complained by email to E. C. R. And received no reply. Moral of the story, I will book direct in the future!

Quoted a total price in my currency and ended up paying 20% more due to the fact that the local company did not take account of the deposit to Economy Car Rental centrally. When I raised this they took 4 months (after asking me to contact the local supplier!) to tell me what I already knew, that I had been overcharged but refused to admit it giving me numbers in Euros which neither I nor the local provide use! And to cap it all verses a local supplier who I have since found they are almost 50% more expensive! I also noticed that the more I enquired on the website, the more the prices seemed to go up.
An absolute no go in my opinion, shop elsewhere!

Cutting a long story short... Ordered and paid for a Mondeo Estate, was given a Focus Estate... As this was in another category I requested a refund for the difference between what I paid for and what I got... Economy Car Rentals (ECR) have acknowledged I am entitled to a refund, however, they do not refund me... It is the hire company 'Nogleggiare'... I've been trying to get a refund now for over two months and to date I still don't have one... ECR say they have asked Nogleggiare and escalated the request but I am getting nowhere... I've held back from leaving a bad review as I believe good customer service and satisfactory resolution can restore faith but I'm just not getting it... Don't use either of these companies as if you have a problem it won't get resolved... Shameful.

Booked through Expedia with confirmation that car was booked in Orlando. Arrived to find total chaos and no cars for everyone there. We were sent to another provider to get a car for a day as they would have a car tomorrow. Arrived the next day and was told that my CAA and gold card was not enough proof that I had rental coverage and therefore I had to buy their coverage at 14 bucks a day. That almost doubled my rental cost. They hit every customer there with the same and the shouting of dissatisfaction was deafening. We were given a car that looked like it had been in a war zone. The inside lining on the ceiling was falling down. We took it out of desperation only to find that we had to pump up a tire every morning. On my way to exchange the car... wish me luck Update:. They also deal under the name Signature Rent a Car... as for the European name sake, i would say to them that they should get after Expedia and not after me. As it's Expedia that is booking the vehicles under the name Economy Rent a Car in Orlando..

This website regularly finds better rates than other, larger, trusted car-rental comparing sites. However, they are never the cheapest option as they are full of dirty little tricks. One is the currency exchange rate, that is extremely attractive on the search page, but one of the worst by the time they charge you. (the search page will show you say 19 USD a day, that is in fact 22-23 once booked). Once you figure out the search results are dodged, and you havnt made the best deal, you go ahead and cancel it (as it says your booking is 100% refundable), however, what they never refund is their booking fee. Just from last month i found out from my credit card statment, i lost 8 usd by booking and canceling two times with them... NEVER TRUST THIS WEBSITE, ITS DODGY. AVOID.

Firstly: I made a reservation three months in advance at about $275 USD. Three weeks before I was to leave, relying on the car for our driving tour of the country, the care rental company associated with Economy Car Rental, went out of business (Imagine that!). I was too that they went bankrupt (Economy Car Rental is in Greece, apparently... so stay away until they figure out their economic situation!). I needed a car, so stupid me asked them to make it. The price went up to over $500USD! Imagine. Need to file suit, for sure.
Secondly and finally: Everything with this company is via the web. No phone calls, no direct contact! Had a minor accident while finishing our tour of the country, and... lo and behold I have to send all of the record, via SNAIL MAIL (!) to Greece. Imagine how long that would take and the extraordinary possibility that (oops) we never received your documents."